Best Call Center Infrastructure (CCI) Software - Page 26

Geomant Cloud

With offices across the globe and certified by leading technology providers including Avaya, Microsoft, and Cisco, Geomant is a well-established, innovative Software Developer and Systems Integrator specializing in solutions that improve efficiency, optimize the workforce, and strengthen the operations of a contact center. Geomant helps businesses navigate the challenges associated with integrating and managing communication solutions within multiple systems and environments. Our product suite includes Geomant Wallboard, a real-time and historical performance management solution that supports Contact Center management and staff, whether remote, hybrid, or in the center. For over 20 years, we have delivered the right innovative, high-quality solutions that leverage and extend your existing communication investment and strategies so that you can provide the ultimate customer interaction experience.

Average Rating: 5.0/5.0

Total Reviews: 1

GFM ClearComms

GFM ClearComms is an award-winning, industry-leading, specialist customer experience agency that has been delivering flexible, end-to-end outsourced call centre services and marketing solutions .

Giganet

Giganet is connecting the UK to fast, reliable and future-proof full-fibre broadband, With our focus on reliable, fast speeds, excellent customer service and honest communication, we're doing things differently. We are Giganet has been providing flexible, cost-effective broadband and phone solutions for homes and businesses since 2003. Backed by a £250million pound investment, we're levelling up the UK by building our networks and committing to connecting previously under-served areas. We are proud to be recognised by our peers in the communication industry. We have won over 30 industry awards in recent years. Including 'Overall Fibre Provider of the Year at the UK Fibre Awards 2022

Go4Clients

GoClients it's an All In One Automation Platform. Helps every day houndred of company to create Automate forms, build Drips flows with SMS, Emails & Calls. Go4Clients allows to automate all interaction with customers by automating their campaings and integrating many services of communication.

Average Rating: 3.6/5.0

Total Reviews: 4

GoContact

Goldfish.ie

Goldfish is a cloud telecoms and contact centre management software.

Gridbees

Grypp

Grypp is an all-in-one visual engagement platform that enables contact center teams to resolve issues, close sales, and verify identities in real time. With Grypp, your agents don’t just talk to customers, they see, solve, and deliver results faster, smarter, and more humanly than ever before. Grypp combines every tool contact center agents needs to enhance customer interactions, boost efficiency, and deliver measurable ROI… in one seamless platform. The cloud-based solution combines live video, co-browsing, secure file sharing, real-time document collaboration, e-signatures, ID verification, compliance checks, and in-session payments… without downloads, plug-ins, or complex integrations. With Grypp, agents can host live video calls for real-time diagnosis and troubleshooting, co-browse any website, guide customers through online forms or applications, verify identity in real-time, walk through contracts with digital signatures, securely collect documents, complete payments during the conversation, and instantly share post-call summaries. This creates a seamless, face-to-face style experience - even remotely. Proven results with Grypp include: - Cutting AHT by up to 33% - Doubling FCR rates - Boosting CSAT by up to 95% - Reducing errors and engineer callouts Unlocking up to 20% higher conversion rates through smarter upselling and cross-selling By replacing multiple disconnected tools with a single visually immersive platform, Grypp streamlines workflows, lowers operational costs, and improves agent productivity. Deployed in days - most organizations see 100% agent adoption within a week. Trusted by global enterprises, leading BPOs, and customer-first brands, Grypp delivers personalised, human service at scale, reducing friction, increasing efficiency, and transforming how customer support and sales teams work.

Gyst

Gyst is an enhancement for existing voice self-service systems that delivers easier, better, faster, and more cost effective customer service. Delivered via our simple to use web-based rest API, Gyst is platform agnostic - so it will work with whatever voice system you use today, and the system you use years from now.

Haloo Connect

We Haloocom provides Complete Telecom Solution for all your communication needs. Whether you need a robust Contact Center software, IP PBX, Video Conferencing solution or Business Communication app, we have a world-class solution for you. Our Core team with deep expertise in telecommunication can transform the way your business operates.

hello24

Hello24.ai is a conversational commerce platform to support your sales, marketing, and customer service. We help companies build strong customer relationships through Whatsapp and other popular messaging apps. Our platform enables companies to 1. Sell their products through Whatsapp 24/7 through commerce-bots 2. Deploy marketing campaigns to reach customers on Whatsapp 3. Support customers on chat through our advanced chat automation engine Our platform offers a comprehensive set of features such as order management, e-commerce site integrations (Shopify et al), payments (checkout on chat/2-click payment), marketing suite, advanced automation engine, multilingual support, and user analytics.

Average Rating: 5.0/5.0

Total Reviews: 1

Hibot

HoduCC - Call Center Software

HoduCC call center software is designed for contemporary customer service and support teams so that they can provide exceptional customer service and enable real-time decision-making. Using ultra-advanced call center software, you can automate a wide range of calling processes and enhance your call center’s productivity and efficiency manifold. Be it connecting the crucial dots in the customer service processes or making important business decisions based on real-time updates, HoduCC call center software has the solutions for all your needs. Here’s a list of HoduCC call center software’s key features: Auto Dialer Automatic Call Distribution Call Bridging Call Forwarding to Mobile Call Recording Predictive Dialer Multi-level IVR Real-time Analytics & Reporting WebRTC Phone WFH Features HoduCC Call Center Software offers a comprehensive set of add-on modules to enhance your customer service operations. Add On Features: Quality Analysis, SMS Broadcasting, IVR & Agent Survey, and Voice Transcript.

HoduPBX- IPPBX Software

HoduPBX is the ultimate solution for business communication. Its unprecedented user interface with optimal user experience facilitates businesses to communicate with the end users efficiently. This software offers world-class connectivity within an office and from the remote location leaves communication an uninterrupted process. Get HoduPBX and empower agents’ work management with multitasking abilities and efficiencies. With 1000+ concurrent calls and 10,000 extensions, our IP PBX software is one of the best choices for business communications. Here are HoduPBX’s key features; Audio-conferencing Least Call Routing (LCR) Real-time Analytics and Reports Queue Monitoring SMS Multi-level IVR Auto Provisioning BLF & Presence Stir/Shaken Platform Features Payment Gateway Integration Hosted IP PBX Software

Hoiio

Hoiio provides cloud communication and apps to businesses on a subscription and usage-based business model.