# Giganet Reviews
**Vendor:** Giganet  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)
## About Giganet
Giganet is connecting the UK to fast, reliable and future-proof full-fibre broadband, With our focus on reliable, fast speeds, excellent customer service and honest communication, we're doing things differently. We are Giganet has been providing flexible, cost-effective broadband and phone solutions for homes and businesses since 2003. Backed by a £250million pound investment, we're levelling up the UK by building our networks and committing to connecting previously under-served areas. We are proud to be recognised by our peers in the communication industry. We have won over 30 industry awards in recent years. Including 'Overall Fibre Provider of the Year at the UK Fibre Awards 2022






- [View Giganet pricing details and edition comparison](https://www.g2.com/products/giganet/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-23+03%3A54%3A31+-0500&secure%5Bsession_id%5D=4fa3ef2e-eab1-48ba-959b-0770169da6dd&secure%5Btoken%5D=b01d210bde2e5e51ad38a51faa99cbdf0ac887b16abe27fc9e48f15e7477a652&format=llm_user)

## Giganet Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

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