# Best Call Center Infrastructure (CCI) Software - Page 24

## How Many Call Center Infrastructure (CCI) Software Products Does G2 Track?

**Total Products under this Category:** 366

### Category Stats (Jul 2026)

- **Average Rating:** 4.42/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+6.93%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: July 26, 2026_

## How Does G2 Rank Call Center Infrastructure (CCI) Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 40,100+ Authentic Reviews
- 366+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Call Center Infrastructure (CCI) Software
 ![G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence](https://www.g2.com/categories/call-center-infrastructure-cci/grids.png?focus%5B%5D=1173&focus%5B%5D=348&focus%5B%5D=53495&focus%5B%5D=4872&focus%5B%5D=4215&focus%5B%5D=87468&focus%5B%5D=5511&focus%5B%5D=70977)

Highlighted products: RingEX, Five9 Intelligent Cloud Contact Center Platform, Nextiva, Aircall, Genesys Cloud CX, CloudTalk, Talkdesk, and Webex Calling.

Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=nextiva&focus%5B%5D=aircall&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=cloudtalk&focus%5B%5D=talkdesk&focus%5B%5D=webex-calling)

**Sponsored**

### 8x8 Contact Center

8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=35&secure%5Bchosen_at%5D=2026-07-27T20%3A39%3A59Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2164&secure%5Bresource_id%5D=35&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcall-center-infrastructure-cci%3Fpage%3D24&secure%5Btoken%5D=fdab8082bf7df6b1484e0a4f2f916312cf3369cc6e8633fc027cc8b8a98735a6&secure%5Burl%5D=https%3A%2F%2Fwww.8x8.com%2Fproducts%2Fcontact-center&secure%5Burl_type%5D=paid_promos)

### [Vaspian](https://www.g2.com/products/vaspian/reviews)

Vaspian is a business communications company founded in Buffalo, New York in 2004 and serving businesses nationwide. The company helps organizations manage conversations more effectively through business phone systems, call center software, predictive dialing, business messaging, speech analytics, and AI-powered communication tools. Built directly into the platform are real-time transcription, sentiment analysis, call analytics, compliance monitoring, and conversation intelligence that help businesses understand what happens after a call begins, not just how it connects. The foundation remains simple: reliable communications, transparent pricing, and responsive support. Vaspian delivers 99.99% uptime, helps many customers reduce monthly communication costs by 25% or more, and provides 24/7/365 in-house support with an average response time of nine seconds. No outsourced support. No complicated contracts. Just technology backed by people who care.

#### Who Is the Company Behind Vaspian?

- **Seller:** [Vaspian](https://www.g2.com/sellers/vaspian)
- **Year Founded:** 2004
- **HQ Location:** Buffalo, US
- **Twitter:** @VaspianSupport (65 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/vaspian/ (45 employees on LinkedIn®)

### [VBVoice](https://www.g2.com/products/vbvoice/reviews)

Pronexus VBVoice, Interactive Voice Response (IVR) enables fast development of feature-rich inbound and outbound IVR solutions that cut costs, improve customer service and streamline internal processes. The GUI-based VBVoice toolkit is complemented by powerful programming capabilities.

#### Who Is the Company Behind VBVoice?

- **Seller:** [Pronexus](https://www.g2.com/sellers/pronexus)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

### [Vicidial Customization](https://www.g2.com/products/vicidial-customization/reviews)

If you're having trouble with VICIdial Solution, don't worry, we can take care of it. We provide comprehensive support and can give you complete VICIdial expert support, tips and tricks to really make your system work its best. Our process guarantees a well-matched and high-performing setup, customized for your use. Discover How To Optimize Vicidial With A Free Demo : https://demo.kingasterisk.com

#### Who Is the Company Behind Vicidial Customization?

- **Seller:** [Kingasterisk Technologies](https://www.g2.com/sellers/kingasterisk-technologies)
- **Year Founded:** 2012
- **HQ Location:** Ahmedabad, IN
- **LinkedIn® Page:** https://www.linkedin.com/company/kingasterisktechnologies/ (31 employees on LinkedIn®)

### [Vicistack](https://www.g2.com/products/vicistack/reviews)

ViciStack is an AI-powered optimization platform built exclusively for VICIdial contact centers. It bolts directly onto existing VICIdial installations — no migration, no rip-and-replace — and delivers seven modular tools that increase agent productivity, contact rates, and revenue from day one. The platform's neural AMD engine classifies calls in under 200ms with 98.3% accuracy (compared to VICIdial's native 60–70%), while automated DID reputation management, intelligent list prioritization, and real-time dialer tuning work together to maximize every dial. ViciStack's AI Quality Control scores 100% of calls automatically against custom criteria, and its AI Coaching engine identifies top-performer techniques and delivers personalized training to every agent in real time. A modern analytics dashboard replaces VICIdial's legacy reporting with real-time visibility into every metric that matters. ViciStack includes a free 30-day onboarding program with a full system audit, and transparent per-agent pricing with no long-term contracts.

#### Who Is the Company Behind Vicistack?

- **Seller:** [Vicistack](https://www.g2.com/sellers/vicistack)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://linkedin.com/company/vicistack/ (1 employees on LinkedIn®)

### [Vinix Business Cloud Communications](https://www.g2.com/products/vinix-business-cloud-communications/reviews)

Vinix is a cloud business communications platform that integrates VoIP phone system capabilities, contact center tools, and advanced call management features into a flexible and adaptable solution. The platform is designed to help businesses manage voice communications, messaging, and customer interactions within a scalable cloud environment while maintaining greater control than traditional communication providers. The primary audience for Vinix includes small businesses, midsize companies, enterprises, and contact centers that need reliable communications without rigid platform limitations. By replacing traditional phone systems with cloud based calling features such as auto attendants, call routing, call queues, and voicemail, Vinix enables organizations to streamline communication workflows. This approach is especially useful for remote teams and multi location businesses that require consistency without complex hardware deployments. Key features of Vinix include real time analytics, detailed call reporting, and intelligent call routing. These capabilities help organizations monitor communication performance, understand call quality, and improve user productivity across customer support, inbound sales, outbound campaigns, and internal collaboration. Vinix integrates into existing business environments and allows organizations to scale users and services as communication needs evolve. Companies can add or adjust features without significant infrastructure changes, supporting growth while maintaining operational flexibility. The platform also supports AI driven communication workflows that enable automation, real time call insights, and intelligent interaction handling without requiring businesses to replace their existing communication processes. By combining cloud VoIP functionality, contact center capabilities, and scalable communication tools, Vinix provides businesses with a reliable foundation for modern communications while preserving the flexibility and control needed to adapt as their operations grow.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Vinix Business Cloud Communications?

- **Seller:** [Vinix](https://www.g2.com/sellers/vinix)
- **Company Website:** https://www.vinixglobal.com/
- **Year Founded:** 2014
- **HQ Location:** Miami, US
- **LinkedIn® Page:** https://www.linkedin.com/company/vinix (14 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Vinix Business Cloud Communications?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **responsive customer support** of Vinix, consistently receiving prompt and helpful assistance whenever needed.
- Users praise the **responsive customer support** of Vinix, highlighting their willingness to assist and educate effectively.
- Users find Vinix Business Cloud Communications to be incredibly **easy to use** , enhancing productivity for remote and on-site teams.
- Users love the **easy communication** of Vinix Business Cloud, enjoying seamless integration for all their connectivity needs.
- Users love the **seamless integration** of Vinix, effectively managing communication for both remote and on-site teams.

#### What Are Recent G2 Reviews of Vinix Business Cloud Communications?

**["Seamless service, start to finish"](https://www.g2.com/survey_responses/vinix-business-cloud-communications-review-10455823)**

**Rating:** 5.0/5.0 stars

_— Melissa C._

[Read full review](https://www.g2.com/survey_responses/vinix-business-cloud-communications-review-10455823)

### [Voicent Blended Call Center](https://www.g2.com/products/voicent-blended-call-center/reviews)

Voicent Blended Call Center is a software for call centers who make outgoing calls and receive incoming calls, that helps manage agents, handle incoming calls, contact people for lead genteration, telemarketing, sales calls, and more.

#### Who Is the Company Behind Voicent Blended Call Center?

- **Seller:** [Voicent Communications](https://www.g2.com/sellers/voicent-communications)
- **Year Founded:** 2001
- **HQ Location:** Mountain View, US
- **Twitter:** @Voicent (527 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/voicent (9 employees on LinkedIn®)

### [VoiceSpin](https://www.g2.com/products/voicespin/reviews)

VoiceSpin is a cloud-based VoIP telephony provider offering robust call center solutions for SMBs and large-scale enterprises, empowering them to manage their inbound and outbound communications effectively. Get international local numbers from 160+ countries and empower your team to make thousands of outbound calls with an AI auto dialer that connects leads to the best-fitting agents through an intelligent lead and agent scoring and matching system.

#### Who Is the Company Behind VoiceSpin?

- **Seller:** [Voicespin](https://www.g2.com/sellers/voicespin)
- **Year Founded:** 2005
- **HQ Location:** Givatayim, IL
- **LinkedIn® Page:** https://www.linkedin.com/company/voicespin/ (88 employees on LinkedIn®)

### [VoIP4CallCenters](https://www.g2.com/products/voip4callcenters/reviews)

VoIP4Callcenters is a pioneer in offering flexible cloud based Call Center Solutions based on VoIP Technology since 2010 to help the call centers work more efficiently and provide phenomenal customer service to their customers.

#### Who Is the Company Behind VoIP4CallCenters?

- **Seller:** [Voip4callcenters](https://www.g2.com/sellers/voip4callcenters)
- **Year Founded:** 2010
- **HQ Location:** United States
- **LinkedIn® Page:** https://www.linkedin.com/company/voip4callcenters (1 employees on LinkedIn®)

### [VoIP Business](https://www.g2.com/products/voip-business/reviews)

VoIP Business is offering the services of the cloud based system and it is available all across the globe. It is offering the feature of call forwarding in VoIP internet calling using just one network to transmit data and voice. Using one network rather than two reduces the call charges for the customers. Internet calls have a wide range of several other features include video calling, call forwarding and conference calling.

#### Who Is the Company Behind VoIP Business?

- **Seller:** [VoIP Business](https://www.g2.com/sellers/voip-business)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

### [voipexperts](https://www.g2.com/products/voipexperts/reviews)

VoIP Experts are one of the top VoIP phone system providers in the UK for VoIP systems and support. We design business phone solutions to enable you to make calls from anywhere to anywhere. We utilize the latest telephony technology for our VoIP solutions. Our technical support team is always available 24/7. Many large-scale firms nowadays prefer VoIP services for the smooth management of their business. With the help of a VoIP solution, you can save your money and time in the long run. With the highest-ranked voice quality, you'll never miss out on what someone has to say, making sure your communication is clear, and you don't have to worry about distorted sound. Our Cloud-hosted telephony is compatible with all devices.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind voipexperts?

- **Seller:** [Paul gill](https://www.g2.com/sellers/paul-gill)
- **Year Founded:** 2018
- **HQ Location:** Birmingham United Kingdom, GB
- **LinkedIn® Page:** https://www.linkedin.com/company/voipexpertsuk (1 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Do G2 Reviewers Say About voipexperts?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **easy connection** provided by voipexperts, facilitating effective communication for international sales calls.
- Users value the **international connectivity** of VoIPExperts, enhancing their sales pitches with seamless overseas communication.

##### Cons

- Users report **connection issues** with VoipExperts, noting frequent call rejections and an unstable platform interface.
- Users experience **connectivity issues** with VoipExperts, leading to call rejections and an unstable platform interface.

#### What Are Recent G2 Reviews of voipexperts?

**["Effective long distance communication platform."](https://www.g2.com/survey_responses/voipexperts-review-10565527)**

**Rating:** 5.0/5.0 stars

_— Verified User in Events Services_

[Read full review](https://www.g2.com/survey_responses/voipexperts-review-10565527)

### [Votacall Hosted VoIP](https://www.g2.com/products/votacall-hosted-voip/reviews)

The Votacall Hosted VoIP solution has built in Business Continuity & Disaster Recovery capabilities, keeping your business communicating with colleagues and clients regardless of the circumstances. Whether it be a loss of power, inclement weather, fire, flood or natural disaster, Votacall's fully managed VoIP soluton will keep you in business.

#### Who Is the Company Behind Votacall Hosted VoIP?

- **Seller:** [Votacall](https://www.g2.com/sellers/votacall)
- **Year Founded:** 2005
- **HQ Location:** Boston, US
- **LinkedIn® Page:** https://www.linkedin.com/company/2499061 (32 employees on LinkedIn®)

### [VXPulse](https://www.g2.com/products/vxpulse/reviews)

VXPulse is a network monitoring software used to monitor and manage the infrastructure responsible for your VoIP quality.

#### Who Is the Company Behind VXPulse?

- **Seller:** [Telarus](https://www.g2.com/sellers/telarus)
- **Year Founded:** 2002
- **HQ Location:** Sandy, Utah, United States
- **LinkedIn® Page:** https://www.linkedin.com/company/telarus-llc (486 employees on LinkedIn®)

### [waanee.ai](https://www.g2.com/products/waanee-ai/reviews)

Waanee.ai is developing an AI aggregator platform for building customer experience utilities. The platform enables seamless transitions between various Generative AI and speech models, empowering contact centers with debt-free solutions. It offers an array of features, including an AI-powered Interactive Voice Response (IVR), CRM integration, and a comprehensive suite of Dialer software. This cutting-edge solution harnesses the power of artificial intelligence and natural language processing technologies to elevate customer service and automate call interactions. By utilizing Waanee.ai, contact centers can automate tasks such as audits, coaching, and providing assistance to agents. The remarkable virtual agents developed by Waanee.ai possess the ability to engage with customers in a manner akin to humans, effectively understanding emotions and sentiments during conversations.

#### Who Is the Company Behind waanee.ai?

- **Seller:** [Abhishek Kumar](https://www.g2.com/sellers/abhishek-kumar)
- **HQ Location:** Dover, US
- **LinkedIn® Page:** https://www.linkedin.com/company/waanee-ai/ (11 employees on LinkedIn®)

### [Wave](https://www.g2.com/products/gradwell-wave/reviews)

Built with modern-day working in mind, Wave makes doing business easier. With Wave on your side, you will solve problems faster, communicate effectively, and benefit from collaboration like never before. The Wave solution helps you to reduce costs, save time, and seamlessly integrate hybrid and remote working into your business.

#### Who Is the Company Behind Wave?

- **Seller:** [Gradwell](https://www.g2.com/sellers/gradwell)
- **Year Founded:** 1998
- **HQ Location:** Bath, GB
- **Twitter:** @Gradwell (2,286 Twitter followers)
- **LinkedIn® Page:** https://uk.linkedin.com/company/gradwell (104 employees on LinkedIn®)

### [Whistlehub](https://www.g2.com/products/whistlehub/reviews)

The #1 whistleblowing system for organizations using Google Workspace or Microsoft 365. Trusted, secure and easy to use.

#### Who Is the Company Behind Whistlehub?

- **Seller:** [Whistlehub](https://www.g2.com/sellers/whistlehub)
- **Year Founded:** 2021
- **HQ Location:** Barcelona, ES
- **LinkedIn® Page:** https://www.linkedin.com/company/followwhistlehub (4 employees on LinkedIn®)

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Similar Categories

- [Contact Center](/categories/contact-center)
- [Contact Center AI Observability](/categories/contact-center-ai-observability)

- [Contact Center Knowledge Base](/categories/contact-center-knowledge-base)
- [Contact Center Quality Assurance](/categories/contact-center-quality-assurance)

- [Contact Center Workforce](/categories/contact-center-workforce)
- [Speech Analytics](/categories/speech-analytics)

[Browse Call Center Infrastructure (CCI) Themes](/categories/call-center-infrastructure-cci/themes)

 ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin")
JL

Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)

Updated October 3, 2024

Call center infrastructure (CCI), also known as contact center infrastructure, provides solutions required to establish and operate a call center. CCI software helps businesses create an efficient call or contact center to help them stay connected with their customers. CCI is most commonly used by customer-facing teams to manage inbound and outbound communications, but it also includes features for managing operations or back-office tasks like workflow management, employee monitoring, and measuring productivity.

While historically CCI was designed to be deployed on premises, emerging technologies in cloud infrastructure have allowed for the design and deployment of cloud call centers. The products in this category offer a full-fledged cloud-hosted infrastructure solution with features like call routing, call recording and monitoring, automatic call distribution (ACD), and interactive voice response (IVR). Local area network (LAN) and [VoIP providers](https://www.g2.com/categories/voip) are examples of some software providers that also offer solutions to establish infrastructure for network connectivity of contact centers. Depending on the provider and the membership plan, a variety of other features may be available in a CCI package. CCI products frequently integrate with [CRM software](https://www.g2.com/categories/crm).

To qualify for inclusion in the Call Center Infrastructure (CCI) category, a product must:

- Distribute incoming calls or manage phone number assignment for outbound centers
- Manage and store data related to calls, customers, and agents
- Provide a comprehensive infrastructure solution which includes call management, placement, routing, recording, and analytics
- Enable managers to track and monitor calls
- Include the following features: automatic call distributor, universal communications, interactive voice response, universal queue management, and computer telephony integrations (CTI)

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