# Best Call Center Infrastructure (CCI) Software - Page 13 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Call center infrastructure (CCI), also known as contact center infrastructure, provides solutions required to establish and operate a call center. CCI software helps businesses create an efficient call or contact center to help them stay connected with their customers. CCI is most commonly used by customer-facing teams to manage inbound and outbound communications, but it also includes features for managing operations or back-office tasks like workflow management, employee monitoring, and measuring productivity. While historically CCI was designed to be deployed on premises, emerging technologies in cloud infrastructure have allowed for the design and deployment of cloud call centers. The products in this category offer a full-fledged cloud-hosted infrastructure solution with features like call routing, call recording and monitoring, automatic call distribution (ACD), and interactive voice response (IVR). Local area network (LAN) and [VoIP providers](https://www.g2.com/categories/voip) are examples of some software providers that also offer solutions to establish infrastructure for network connectivity of contact centers. Depending on the provider and the membership plan, a variety of other features may be available in a CCI package. CCI products frequently integrate with [CRM software](https://www.g2.com/categories/crm). To qualify for inclusion in the Call Center Infrastructure (CCI) category, a product must: - Distribute incoming calls or manage phone number assignment for outbound centers - Manage and store data related to calls, customers, and agents - Provide a comprehensive infrastructure solution which includes call management, placement, routing, recording, and analytics - Enable managers to track and monitor calls - Include the following features: automatic call distributor, universal communications, interactive voice response, universal queue management, and computer telephony integrations (CTI) ## Top Call Center Infrastructure (CCI) Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,379 reviews) | Unified call-queue routing with AI transcription | "[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)" | | 2 | [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.1/5.0 (604 reviews) | Omnichannel contact center routing with Salesforce-native CTI | "[Fast, Intuitive Web-Based Platform with Reliable Support](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)" | | 3 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,552 reviews) | Multi-site call routing with unified UCaaS infrastructure | "[Reliable, Scalable Communications with Outstanding Support](https://www.g2.com/survey_responses/nextiva-review-12886187)" | | 4 | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5.0 (1,593 reviews) | Cloud call routing with CRM-integrated recording | "[Aircall: Powerful Cloud Phone System with Excellent Support](https://www.g2.com/survey_responses/aircall-review-13051826)" | | 5 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,467 reviews) | Omnichannel contact center routing with API-first customization | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | | 6 | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5.0 (1,810 reviews) | Cloud call routing with CRM-integrated analytics | "[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)" | | 7 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,452 reviews) | AI-assisted contact center routing with CRM integration | "[TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration](https://www.g2.com/survey_responses/talkdesk-review-13075196)" | | 8 | [Webex Calling](https://www.g2.com/products/webex-calling/reviews) | 4.5/5.0 (615 reviews) | Cisco-native cloud PBX with call-center routing | "[Seamless Setup with Powerful Features, Minor Device Switching Hiccups](https://www.g2.com/survey_responses/webex-calling-review-12647737)" | | 9 | [Close](https://www.g2.com/products/close/reviews) | 4.7/5.0 (2,031 reviews) | High-volume outbound calling with built-in CRM | "[Streamlined Sales Tracking with Close](https://www.g2.com/survey_responses/close-review-9087574)" | | 10 | [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) | 4.3/5.0 (2,358 reviews) | CRM-integrated cloud calling with AI coaching | "[Integration with HubSpot Enhances Call Management](https://www.g2.com/survey_responses/justcall-review-13141009)" | --- ## What Are the Most Common Questions About Call Center Infrastructure (CCI) Software? *AI-generated · Last updated: May 26, 2026* ### Which is the best call center infrastructure platform for enterprises? Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex) stands out as the strongest enterprise-oriented option in this recent review set because verified users repeatedly mention centralized administration, support for large user bases, international calling, call queues, reporting, and integrations with systems like Salesforce, ticketing tools, CRMs, and ERPs. According to verified users, it is especially valued for reliability, user management, remote work support, and keeping voice, messaging, and related workflows in one place. G2 reviewers mention that it helps enterprises replace older phone systems, manage multiple teams, and simplify onboarding, though some users also note that advanced configuration and certain reporting needs can require extra effort. ### Which call center infrastructure has the lowest downtime? Based on G2 reviews, buyers looking for low downtime consistently mention reliability, stable call quality, and dependable performance across a few products in this category. According to verified users, RingEX is frequently described as stable with little to no downtime, while Nextiva reviewers also highlight reliable service and consistent phone performance. G2 reviewers mention that Genesys Cloud CX is valued for cloud stability and high availability, especially for teams replacing older on-premise environments. Across these reviews, the clearest pattern is that buyers associate low downtime with products that support remote work well, keep call quality consistent, and reduce operational disruptions during busy periods. ### Which CCI software is best for cloud-based deployments? Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex) is the strongest fit for cloud-based deployments in this dataset because reviewers repeatedly describe easy setup, remote access, and replacing older physical phone systems with a centralized cloud environment. According to verified users, teams value being able to manage users, handle calls from desktop or mobile devices, and support distributed work without heavy hardware requirements. G2 reviewers mention that cloud access helps with onboarding, remote operations, unified communications, and integrations with business systems like Salesforce and ticketing tools. Reviews also note that the platform is approachable for everyday administration, although some advanced setup or reporting needs can still require extra attention. ### What top-rated platforms for real-time call analytics? Based on G2 reviews, real-time and operational analytics come up most often around platforms that help managers monitor queues, workloads, and performance without switching systems. According to verified users, RingEX is used to review call metrics, dashboards, and queue activity, while Five9 is repeatedly praised for deep reporting, queue visibility, and operational insight. G2 reviewers also mention Aircall for analytics and productivity tracking, especially in teams handling high call volumes and quality review. The overall review pattern suggests buyers should prioritize platforms that combine reporting with call monitoring, queue management, and easy access to performance trends, especially if supervisors need to make adjustments during the workday rather than after the fact. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – used for dashboards, queue tracking, call metrics, and balancing team activity - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) – valued for in-depth reporting, queue visibility, and monitoring agent productivity - [Aircall](https://www.g2.com/products/aircall) – helpful for analytics, QA review, and tracking inbound and outbound team performance ### What top CCI solutions for regulatory compliance? Based on G2 reviews, compliance-related buyers tend to focus on platforms that support call recording, centralized administration, secure workflows, and traceable communication history. According to verified users, RingEX is commonly used for recording, logging, and keeping communications organized across teams, while Genesys Cloud CX is often associated with structured reporting, centralized channel management, and operational control. G2 reviewers mention Five9 for quality monitoring, call recording, and oversight tools that help supervisors review interactions and support consistent processes. In this review set, the strongest compliance signal comes from products that make it easier to document calls, monitor performance, and keep customer interactions visible across teams and channels. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – used for call recording, communication logging, and centralized oversight across teams - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – supports centralized reporting, multichannel management, and structured operational visibility - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) – valued for call recording, quality monitoring, and supervisor review workflows ### What top tools for managing inbound and outbound call operations? Based on G2 reviews, buyers managing both inbound and outbound operations look for platforms with routing, queue controls, reporting, and tools that help agents move efficiently between conversations. According to verified users, RingEX supports queues, transfers, analytics, and broad communication workflows, while Five9 is frequently mentioned for outbound dialing, IVR, routing, and agent management. G2 reviewers also describe Nextiva as helpful for centralized communication, call flow handling, and support for inside sales and answering workflows. Across these reviews, the strongest products for mixed inbound and outbound environments are the ones that combine visibility for supervisors with practical day-to-day tools for agents handling changing call volumes. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – useful for call queues, transfers, analytics, and handling multi-team inbound and outbound workflows - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) – strong for outbound dialing, IVR design, routing, and agent management - [Nextiva](https://www.g2.com/products/nextiva) – supports call flow management, centralized communication, and inside sales operations ### What best tools for scaling call center operations? Based on G2 reviews, scalable call center operations are usually linked to products that support higher call volume, easier user administration, and centralized reporting as teams expand. According to verified users, RingEX is repeatedly used to manage larger teams, multiple queues, and remote communication from one system. G2 reviewers also mention Genesys Cloud CX for supporting multichannel growth and reducing dependence on older infrastructure, while Aircall is valued by some teams for scaling inbound and outbound activity with analytics and easier onboarding. The review data suggests the best scaling tools are the ones that help teams add users, maintain visibility, and standardize communications without creating extra system complexity for managers. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – supports growing teams with centralized admin, multiple queues, and remote communication workflows - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – helps consolidate channels and scale cloud operations with reporting and routing tools - [Aircall](https://www.g2.com/products/aircall) – useful for scaling inbound and outbound call activity with analytics and team coordination ### What best CCI tools for remote call center teams? Based on G2 reviews, remote teams consistently value platforms that let agents answer calls from desktop or mobile devices, keep logs centralized, and reduce dependence on office hardware. According to verified users, RingEX is frequently used to support remote work with app-based calling, messaging, and easy user setup. Nextiva reviewers also highlight working from anywhere, broad device support, and keeping communications in one platform. G2 reviewers mention Genesys Cloud CX for enabling teams to work across locations while maintaining access to voice, chat, and operational visibility. The clearest trend is that remote teams benefit most from systems that combine reliability, simple setup, and consistent access across multiple devices. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex) – supports desktop and mobile calling, remote user setup, and centralized communication history - [Nextiva](https://www.g2.com/products/nextiva) – helps distributed teams work remotely with broad device compatibility and organized communication - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – enables remote support teams to manage multichannel interactions from a cloud environment ### What best CCI solutions for integrating voice, chat, and email support? Based on G2 reviews, the best solutions for integrating voice, chat, and email support are the ones reviewers describe as keeping multiple communication channels in one workspace. According to verified users, Genesys Cloud CX is often praised for handling voice, chat, email, and messaging from a unified interface, while Nextiva is recognized for combining calls, chat, text, and conversation history in one platform. G2 reviewers also mention Talkdesk for unifying channels and giving agents a single place to manage interactions. In this review set, the strongest multichannel tools are the ones that reduce switching between systems, preserve context, and help teams respond more consistently across support channels. **Here are some of the top-rated products on G2:** - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – brings voice, chat, email, and messaging into one interface for multichannel support - [Nextiva](https://www.g2.com/products/nextiva) – centralizes calls, chat, text, and conversation history for streamlined customer communication - [Talkdesk](https://www.g2.com/products/talkdesk) – unifies voice, chat, email, and related workflows to reduce context switching for agents ### Which call center platform offers AI-driven call routing? Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex) is a strong answer for buyers looking for AI-driven call routing because reviewers mention AI receptionist capabilities, queue-based routing, and tools that help direct callers to the right user or team. According to verified users, the platform supports remote and office teams while combining voice, messaging, and administrative controls in one environment. G2 reviewers mention that AI features like summaries, receptionist workflows, and call handling improve efficiency and reduce manual effort for teams managing high call volumes. Reviews also note strengths around setup, user management, and integrations, though some users would still like deeper reporting or more refined advanced features. ## G2 Grid® for Call Center Infrastructure (CCI) Software ![G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence](https://www.g2.com/categories/call-center-infrastructure-cci/grids.png?focus%5B%5D=1173&focus%5B%5D=348&focus%5B%5D=53495&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=4215&focus%5B%5D=5511&focus%5B%5D=70977) Highlighted products: RingEX, Five9 Intelligent Cloud Contact Center Platform, Nextiva, Aircall, CloudTalk, Genesys Cloud CX, Talkdesk, and Webex Calling. Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=nextiva&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=talkdesk&focus%5B%5D=webex-calling) ## How Many Call Center Infrastructure (CCI) Software Products Does G2 Track? **Total Products under this Category:** 365 ### Category Stats (Jul 2026) - **Average Rating**: 4.42/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: MyOperator (+0.24%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month *Last updated: July 21, 2026* ## How Does G2 Rank Call Center Infrastructure (CCI) Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 40,100+ Authentic Reviews - 365+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Call Center Infrastructure (CCI) Software Is Best for Your Use Case? - **Leader:** [RingEX](https://www.g2.com/products/ringex/reviews) - **Highest Performer:** [Voiso](https://www.g2.com/products/voiso/reviews) - **Easiest to Use:** [DialedIn](https://www.g2.com/products/dialedin/reviews) - **Top Trending:** [Voiso](https://www.g2.com/products/voiso/reviews) - **Best Free Software:** [Nextiva](https://www.g2.com/products/nextiva/reviews) --- **Sponsored** ### 8x8 Contact Center 8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=35&secure%5Bchosen_at%5D=2026-07-22T13%3A05%3A14Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2164&secure%5Bresource_id%5D=35&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=llm_category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcall-center-infrastructure-cci%3Fpage%3D24&secure%5Btoken%5D=e2ec7068e2e4e62c75287f5af5ae6e175b62b140f2a77ca2c2b8b4a387ce0788&secure%5Burl%5D=https%3A%2F%2Fwww.8x8.com%2Fproducts%2Fcontact-center&secure%5Burl_type%5D=paid_promos) --- ## What Are the Top-Rated Call Center Infrastructure (CCI) Software Products in 2026? ### 1. [OmniTouch Contact Center Standard Edition](https://www.g2.com/products/omnitouch-contact-center-standard-edition/reviews) The ideal solution for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities. **Who Is the Company Behind OmniTouch Contact Center Standard Edition?** - **Seller:** [Alcatel-Lucent Enterprise](https://www.g2.com/sellers/alcatel-lucent-enterprise) - **Year Founded:** 2014 - **HQ Location:** France - **Twitter:** @AlcatelLucent (5,638 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/alcatellucententerprise/ (3,995 employees on LinkedIn®) ### 2. [OneContact CC](https://www.g2.com/products/onecontact-cc/reviews) A 360º contact center management platform that combines multiple communication channels: voice, video, e-mail, social media and chat (WhatsApp, Facebook Messenger and Skype). A unified customer experience that can be delivered to different scales and business models. It includes OneContactFlows, a intuitive drag and drop tool to design IVR. The Interactive Voice Response system - IVR (Voice or Visual) is a powerful self-service tool, available 24/7, that helps to filter interactions, redirect communication and reduce waiting queues. KEY BENEFITS: 1.Intuitive, unified and omnichannel interface made for customer engagement 2.Feature rich platform, customizable to your needs 3.Flexible, scalable deployment options (Public Cloud, Private Cloud and On-Prem). **Who Is the Company Behind OneContact CC?** - **Seller:** [Collab](https://www.g2.com/sellers/collab-58132644-e921-4144-be2c-a4303506daa0) - **Year Founded:** 2003 - **HQ Location:** Lisbon, Lisbon, Portugal - **Twitter:** @CollabPortugal (146 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/collab (110 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are G2 Users Discussing About OneContact CC? - [What is OneContact CC used for?](https://www.g2.com/discussions/what-is-onecontact-cc-used-for) ### 3. [OneCore CRM](https://www.g2.com/products/onecore-crm/reviews) You manage 30-200 agents with Rp 50-500M/month ad spend. But data is scattered across Meta Ads, Google, CRM, dialer, WhatsApp. Reports take 10-15 days. By then campaigns burned millions, leads leaked, teams blamed each other. This costs Rp 90-150M/month in wasted spend and 40% agent time on reports instead of closing. OneCore CRM ends this. — Real-Time Command Center for Heavy Call Operations Built by a COO who lost Rp 1B+ to scattered data. One dashboard for forex, insurance, fintech, P2P lending: ✓ Live KPI Tracker & Wallboard Real-time agent status, performance, call stats. Know who's performing, who needs coaching—now. ✓ Campaign & Agent Intelligence Which campaigns convert. Which agents excel at specific types. Who has too many/few leads. Auto-balance workload. ✓ Marketing-to-Revenue Attribution Track ad spend to revenue. Know true campaign ROI, not just lead volume. ✓ Intelligent Lead Distribution Auto-route to best agents in \<5 min. Lead scoring. Zero leakage. Match agents to campaigns they close best. ✓ Built-in Dialer & Live Coaching Call recording, monitoring, whisper/barge. Save deals real-time. ✓ AI-Powered Insights Call transcripts, auto-summarization, prospect scoring. Actionable recommendations: "Campaign A failing—shift to B." "Agent X excels at insurance—assign more." ✓ 360° Customer View Full interaction history. Every agent has context. End "customer complained 3x but nobody knew." ✓ Automated Reporting Real-time dashboards per role. Know campaign performance in 24-48 hours, not 2 weeks. Save 40-60% time. — Not Data Overload. Actionable Intelligence. Most dashboards drown you in metrics. OneCore tells you what to do next. From reactive to proactive. — Purpose-Built for High-Velocity Call Operations Setup: 1-2 weeks. Start Growing with OneCore Get Free Leakage Calculator | Demo **Who Is the Company Behind OneCore CRM?** - **Seller:** [OneCore CRM](https://www.g2.com/sellers/onecore-crm) - **Year Founded:** 2025 - **HQ Location:** Medan, ID - **LinkedIn® Page:** https://www.linkedin.com/company/onecore-crm/ (8 employees on LinkedIn®) ### 4. [OnviForce](https://www.g2.com/products/onviforce/reviews) OnviSource delivers its ia.Enterprise suite of solutions as software products, cloud or Software-as-a-Service (SaaS), managed services, or any combination. Our strategy is to offer highly affordable intelligent automation everywhere in the business and for companies of all sizes. Solutions are powered by our hyperautomation platform consisting of AI, analytics and robotic process automation and business process automation. OnviSource ia.Enterprise intelligently automated solutions offer workforce optimization and workforce management (WFO/WFM), multichannel customer engagement analytics, intelligently automated customer survey; inclusive teleservice customer engagement management; process automation through Robotic Process Automation (RPA) and Business Process Automation (BPA) and Intelligent Virtual Agent (IVA). Our ia.Enterprise solutions utilize our multi-engine Artificial Intelligence (AI) software platform and its array of AI techniques to extract actionable knowledge from audio, text and operational data sources to provide a broad range of intelligently automated solutions for call centers and enterprises. OnviSource’s special Advantage Platinum program assures that solutions work for customers’ specific needs by offering a series of customer assistance programs with no obligations. These programs include consultation, proof-of-concept and hands-on operation assistance. OnviSource was founded in 2004 and has experienced consistent growth and profitability. It has a well-established and active customer base across a broad range of industries, such as contact centers, federal-state-local government agencies, financial/banking, debt management, energy/utility, healthcare, answering services, hospitals, emergency/dispatch services, public safety, automobile, telecom, transportation, retail, business/commercial/residential services, IT and construction. OnviSource is headquartered in Plano, Texas (North Dallas area), with an additional operation center in Oklahoma. **Who Is the Company Behind OnviForce?** - **Seller:** [OnviSource](https://www.g2.com/sellers/onvisource-22fe944e-05aa-44cc-86e1-eb9dd143a2d2) - **Year Founded:** 2004 - **HQ Location:** Dallas, US - **LinkedIn® Page:** https://www.linkedin.com/company/onvisource (56 employees on LinkedIn®) ### 5. [Opus Telecoms](https://www.g2.com/products/opus-telecoms/reviews) Opus Telecoms provides comprehensive business communication solutions whilst delivering technology with purpose. Its product portfolio categories include Unified Communications, IT & Applications, Voice and Connectivity. **Who Is the Company Behind Opus Telecoms?** - **Seller:** [Opus Telecoms](https://www.g2.com/sellers/opus-telecoms) - **HQ Location:** Farnham - **LinkedIn® Page:** https://www.linkedin.com/company/opus-telecom-limited (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of Opus Telecoms? **"[Simple](https://www.g2.com/survey_responses/opus-telecoms-review-852153)"** **Rating:** 5.0/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/opus-telecoms-review-852153) --- #### What Are G2 Users Discussing About Opus Telecoms? - [What is Opus Telecoms used for?](https://www.g2.com/discussions/what-is-opus-telecoms-used-for) ### 6. [Orbit Interactive Voice Response](https://www.g2.com/products/orbit-interactive-voice-response/reviews) Orbit™ IVR provides adaptable, dynamic call trees based on utility needs and preferences **Who Is the Company Behind Orbit Interactive Voice Response?** - **Seller:** [Central Service Association](https://www.g2.com/sellers/central-service-association) - **Year Founded:** 1937 - **HQ Location:** Tupelo, US - **LinkedIn® Page:** https://www.linkedin.com/company/central-service-association (122 employees on LinkedIn®) ### 7. [Orbox](https://www.g2.com/products/orbox/reviews) Orbox is a fully customizable IP-PBX, a smart and low-cost solution, designed for any type of company. This solution was developed to increase productivity and reduce costs associated with communications management, operations and maintenance. / Virtual or Physical Appliance / Supports several phone models and multiple operators and its easily integrated to existent centrals. **Who Is the Company Behind Orbox?** - **Seller:** [Orbcom](https://www.g2.com/sellers/orbcom) - **Year Founded:** 2002 - **HQ Location:** Matosinhos, PT - **Twitter:** @OrbcomLda (28 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/orbcom-lda/ (79 employees on LinkedIn®) ### 8. [Ozonetel](https://www.g2.com/products/ozonetel-ozonetel/reviews) Ozonetel is a leading provider of cloud-based contact center solutions, offering an AI-powered unified customer experience (CX) platform designed to help businesses engage, convert, and retain customers at scale. Serving over 3,500 global brands across various industries, Ozonetel's platform enables organizations to orchestrate customer journeys across multiple touchpoints, facilitating billions of personalized conversations and providing a comprehensive 360º view of the customer lifecycle. Key Features and Functionality: - Omnichannel Engagement: Manage customer interactions seamlessly across voice, chat, SMS, email, WhatsApp, and social media channels, ensuring a consistent and cohesive experience. - AI-Powered Automation: Deploy Voice AI Agents and Agent Assist tools to automate routine tasks, enhance agent productivity, and deliver human-like conversations in multiple languages. - Advanced Call Management: Utilize features such as automatic call distribution (ACD), interactive voice response (IVR), and various dialer options (predictive, power, preview) to optimize call handling and improve operational efficiency. - Real-Time Analytics and Reporting: Access over 70 call center reports and actionable analytics to monitor performance, track customer interactions, and make informed strategic decisions. - Seamless Integrations: Integrate effortlessly with leading CRM and helpdesk platforms like Salesforce, Zendesk, HubSpot, Freshdesk, and Zoho, enabling a unified workflow and enhanced customer data management. Primary Value and Solutions Provided: Ozonetel's platform addresses the challenges of managing complex customer interactions by offering a scalable, cost-effective, and comprehensive solution that reduces hardware dependencies and simplifies agent management, even in remote or distributed environments. By leveraging AI and deep learning techniques, Ozonetel enhances service efficiency, boosts performance, and significantly increases return on investment for its clients. The platform's ability to unify conversations, automate workflows, and provide real-time insights empowers businesses to deliver superior customer experiences, improve retention rates, and drive growth. **Who Is the Company Behind Ozonetel?** - **Seller:** [Ozonetel](https://www.g2.com/sellers/ozonetel) - **Year Founded:** 2007 - **HQ Location:** San Jose, California - **Twitter:** @Ozonetel (771 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/668578/ (353 employees on LinkedIn®) ### 9. [PABXSoft](https://www.g2.com/products/pabxsoft/reviews) PABXSoft is a software provides business managers with the information to improve customer service, raise performance standards, identify fraud, and cut operating costs. **Who Is the Company Behind PABXSoft?** - **Seller:** [PABXSoft](https://www.g2.com/sellers/pabxsoft) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 10. [Pakra](https://www.g2.com/products/pakra/reviews) Pakra offers a SaaS platform designed for learning and performance management. **Who Is the Company Behind Pakra?** - **Seller:** [PAKRA Games](https://www.g2.com/sellers/pakra-games) - **Year Founded:** 2008 - **HQ Location:** Columbus, US - **LinkedIn® Page:** http://www.linkedin.com/company/pakra (3 employees on LinkedIn®) ### 11. [Parlance](https://www.g2.com/products/parlance/reviews) With over 23 years of successful deployments, Parlance is a tested, reliable call management solution. We provide callers friction-free, voice-driven access to the right resources, meeting the caller experience demands of today’s leading organizations. Our voice-enabled call routing service greets each caller with your branded message and allows them to speak naturally to quickly connect to the resources they need. Parlance improves the first step of every caller’s journey by replacing frustrating IVR menus, reducing long hold times, and supporting a better agent experience. While old fashioned IVRs typically have an engagement rate of less than 15%, 85% of callers easily engage and self-serve with our modern voice-enabled solution. Your operators and agents can provide better service to callers who need complex support and empathy because Parlance relieves the burden of routine transfers. Our managed service solution ensures every caller receives immediate access, enables uninterrupted availability, continuously optimizes performance, and reduces operational costs. Parlance Service is comprised of three elements: voice-enabled call routing, directory services, and a partnership that empowers your organization with industry-leading expertise. **Who Is the Company Behind Parlance?** - **Seller:** [Parlance](https://www.g2.com/sellers/parlance) - **Year Founded:** 1996 - **HQ Location:** Woburn, US - **LinkedIn® Page:** https://www.linkedin.com/company/parlance-corporation/ (74 employees on LinkedIn®) ### 12. [PEC Insight IVR](https://www.g2.com/products/pec-insight-ivr/reviews) Insight IVR application generator mode, lets users create their own call flows based on their own requirements. **Who Is the Company Behind PEC Insight IVR?** - **Seller:** [PEC Telecom](https://www.g2.com/sellers/pec-telecom) - **Year Founded:** 1984 - **HQ Location:** Aberdeen, US - **LinkedIn® Page:** http://www.linkedin.com/company/parwan-electronics-corporation (6 employees on LinkedIn®) ### 13. [Phonologies Intelligent Assistant](https://www.g2.com/products/phonologies-intelligent-assistant/reviews) Self Service applications built with your Customer in mind **Who Is the Company Behind Phonologies Intelligent Assistant?** - **Seller:** [Phonologies](https://www.g2.com/sellers/phonologies) - **Year Founded:** 2001 - **HQ Location:** Pune, IN - **LinkedIn® Page:** https://www.linkedin.com/company/phonologies-india-/ (6 employees on LinkedIn®) ### 14. [PineVox](https://www.g2.com/products/pinevox/reviews) With a legacy rooted in two decades of telecom consulting and services expertise, PineVox emerges as a visionary leader in the industry. Our profound knowledge and experience have allowed us to guide numerous organisations of all sizes toward enhanced telecommunication solutions. Throughout the years, we have diligently cultivated and perfected the branches and leaves of our next-generation telecom technology, ensuring it stand tall in all conditions. Whether it's Voice over Internet Protocol (VoIP), in-house PBX solutions, call center solutions or high-speed broadband, PineVox has successfully navigated the diverse landscape of telecommunications. At PineVox, we pledge to deliver robust technology with deep-rooted reliability, access to affordable telecommunication solutions, and an unwavering commitment to excellence in customer service. Our team is dedicated to providing you with seamless migration and integration, ensuring your business reaps the long-term benefits for years to come. With a legacy rooted in two decades of telecom consulting and services expertise, PineVox emerges as a visionary leader in the industry. Our profound knowledge and experience have allowed us to guide numerous organisations of all sizes toward enhanced telecommunication solutions. Throughout the years, we have diligently cultivated and perfected the branches and leaves of our next-generation telecom technology, ensuring it stand tall in all conditions. Whether it's Voice over Internet Protocol (VoIP), in-house PBX solutions, call center solutions or high-speed broadband, PineVox has successfully navigated the diverse landscape of telecommunications. At PineVox, we pledge to deliver robust technology with deep-rooted reliability, access to affordable telecommunication solutions, and an unwavering commitment to excellence in customer service. Our team is dedicated to providing you with seamless migration and integration, ensuring your business reaps the long-term benefits for years to come. Elevate your business to new heights with PineVox, where cutting-edge technology meets unparalleled support. Upgrade your telecommunication infrastructure to PineVox today and experience a future of boundless possibilities. **Who Is the Company Behind PineVox?** - **Seller:** [PineVox](https://www.g2.com/sellers/pinevox) - **Year Founded:** 2009 - **HQ Location:** Harrow, GB - **LinkedIn® Page:** https://www.linkedin.com/company/pinevox (14 employees on LinkedIn®) ### 15. [Plan.com](https://www.g2.com/products/plan-com/reviews) plan.com was named the fastest growing tech company in the UK by the Sunday Times in the latest Hiscox, Tech Track 100 league. **Who Is the Company Behind Plan.com?** - **Seller:** [Plan.com](https://www.g2.com/sellers/plan-com) - **Year Founded:** 2013 - **HQ Location:** Douglas, IM - **Twitter:** @plandotcom (659 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/plan-com (153 employees on LinkedIn®) ### 16. [PromptVoice Studio](https://www.g2.com/products/promptvoice-studio/reviews) PromptVoice Studio is a self-serve solution , providing end users with access to superior quality voice prompts and resellers with a recurring revenue stream and an invaluable addition to their existing portfolio. **Who Is the Company Behind PromptVoice Studio?** - **Seller:** [PromptVoice](https://www.g2.com/sellers/promptvoice) - **Year Founded:** 1994 - **HQ Location:** Whitchurch, GB - **LinkedIn® Page:** https://www.linkedin.com/company/11398143/ (7 employees on LinkedIn®) ### 17. [PRP Voice](https://www.g2.com/products/prp-voice/reviews) Transform Customer Experience | Cloud-based IVR Solution 1. Route Routine Calls and Common Questions 2. Saves Time for Everyone 3. Reduces Costs 4. Improves Lead Conversion 5. Provides a holistic customer view 6. Improves the Brand/Customer Relationship Contact us: +919643404012 Visit us: www.prpvoice.com #customerexperience #cloud #customer #customerservice #cx #crm #automation #ai #brand #digitaltransformation #sales #saas **Who Is the Company Behind PRP Voice?** - **Seller:** [PRP Services](https://www.g2.com/sellers/prp-services) - **Year Founded:** 2013 - **HQ Location:** New Delhi, IN - **Twitter:** @prpservices (1,216 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/prp-voice/ (18 employees on LinkedIn®) ### 18. [Q-Suite](https://www.g2.com/products/q-suite/reviews) Q-Suite is a multi tenant system that provides features for both premise based and hosted contact centers. **Who Is the Company Behind Q-Suite?** - **Seller:** [Indosoft](https://www.g2.com/sellers/indosoft) - **Year Founded:** 1995 - **HQ Location:** Fredericton, CA - **Twitter:** @IndosoftInc (50 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/indosoft-inc (24 employees on LinkedIn®) ### 19. [Qubicles](https://www.g2.com/products/qubicles/reviews) The Next Generation of Contact Centers is Unlimited. It’s Usage-Based. It’s Global. And It’s Powered by Blockchain. We possess all the features needed to run an enterprise contact center or a 5-agent work at home business. Our patent pending blockchain-based solution includes ondemand staffing, inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and more. Open APIs and an elastic infrastructure that can quickly scale to meet the most demanding program requirements also comes standard. All the features needed to run your contact center, at an affordable price. **Who Is the Company Behind Qubicles?** - **Seller:** [Qubicles](https://www.g2.com/sellers/qubicles) - **Year Founded:** 2017 - **HQ Location:** Atlanta, US - **LinkedIn® Page:** http://www.linkedin.com/company/qubiclesio (6 employees on LinkedIn®) ### 20. [reecall virtual assistant](https://www.g2.com/products/reecall-virtual-assistant/reviews) The productivity and inbound call management solution.Absorb 100% of the requests Unlimited pickup Our virtual voice agents greet your customers immediately, regardless of call volume, 24/7. Reecall identifies the contact and the reason for the call, in natural language. **Who Is the Company Behind reecall virtual assistant?** - **Seller:** [Reecall](https://www.g2.com/sellers/reecall) - **Year Founded:** 2019 - **HQ Location:** Paris, FR - **LinkedIn® Page:** https://www.linkedin.com/company/reecall/ (20 employees on LinkedIn®) ### 21. [Resala Systems Call Center System](https://www.g2.com/products/resala-systems-call-center-system/reviews) Full control, with guaranteed quality performance. **Who Is the Company Behind Resala Systems Call Center System?** - **Seller:** [Call Center Software](https://www.g2.com/sellers/call-center-software) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 22. [R-MAD Real Contact Center View](https://www.g2.com/products/r-mad-real-contact-center-view/reviews) With RCCV, you have instant access to the Contact Centre Operation Performance which help Contact Centre Manager to response fast to any type of situation. **Who Is the Company Behind R-MAD Real Contact Center View?** - **Seller:** [R-MAD LTD](https://www.g2.com/sellers/r-mad-ltd) - **Year Founded:** 2004 - **HQ Location:** Pereybere, MU - **LinkedIn® Page:** https://www.linkedin.com/company/r-mad-ltd (8 employees on LinkedIn®) ### 23. [SanCCS](https://www.g2.com/products/sanccs/reviews) In the present scenario, there's a proper requirement for well-structured call center software to streamline the communication process. And implementing SAN Software's call center solution will benefit you in various ways. Its contact center solution will improve your productivity and assure that each client gets their request quicker. It will also assist your businesses in managing customer communication over the phone, email, live chat, instant messaging, SMS text, and social media smoothly. Not only this, it offers a series of features that make it quite indispensable. Moreover, it is as easy to handle as it is to install. **Who Is the Company Behind SanCCS?** - **Seller:** [SAN Softwares](https://www.g2.com/sellers/san-softwares) - **Year Founded:** 2000 - **HQ Location:** Gurugram, IN - **LinkedIn® Page:** https://www.linkedin.com/company/san-softwares (80 employees on LinkedIn®) ### 24. [Smart Call Sync](https://www.g2.com/products/smart-call-sync/reviews) Smart Ai receptionist 24/7 call answer services **Who Is the Company Behind Smart Call Sync?** - **Seller:** [Smart Call Sync ](https://www.g2.com/sellers/smart-call-sync) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/smartcallsync/ (1 employees on LinkedIn®) ### 25. [Smart Interaction Recording](https://www.g2.com/products/smart-interaction-recording/reviews) Enghouse Networks In-network Cloud Recording offers service providers value-added recording, quality management, and analytics solutions to run alongside services such as Cloud PBX, UC, contact center, or SIP trunking. **Who Is the Company Behind Smart Interaction Recording?** - **Seller:** [Enghouse Systems](https://www.g2.com/sellers/enghouse-systems) - **Year Founded:** 1984 - **HQ Location:** Markham - **Twitter:** @EnghouseInterac (2,418 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/enghouse/ (1,294 employees on LinkedIn®) - **Ownership:** ENGH (TSE) ## What Is Call Center Infrastructure (CCI) Software? [Call & Contact Center Software](https://www.g2.com/categories/call-contact-center) ## What Software Categories Are Similar to Call Center Infrastructure (CCI) Software? - [Contact Center Software](https://www.g2.com/categories/contact-center) - [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) - [VoIP Providers](https://www.g2.com/categories/voip-providers) - [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) - [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) - [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) - [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)