Best Call Center Infrastructure (CCI) Software - Page 18

AwajDigital Call Center

AwajDigital is a cloud call center platform for businesses in Bangladesh. Teams can build IVR menus, organise agents into groups and handle incoming and outgoing calls through a browser panel or Android app, without installing an office PBX server. Call recordings and call history help teams review conversations and follow up with customers. The Enterprise plan includes a progressive auto dialer that places one call per available agent, ringing the customer and agent together. Documented REST APIs provide access to agents and agent calls, and a browser SDK supports an embedded agent call widget. Enterprise costs BDT 1,500 per month plus BDT 0.55 per call minute. One dedicated number is included; additional dedicated numbers cost BDT 150 per month each. Setup is free with a new dedicated number. Setup for an existing IPTSP number is charged separately. Businesses provide and manage their own agents.

banter

banter’s cloud communication suite offers talk, text, and fax tools for businesses. Our products can be accessed on any device, allowing users to easily communicate using their desktop browser, desk phone, or smartphone. We also provide complete customization, developing solutions that meet unique needs and fit existing workflows.

Banx VoIP

Banx VoIP offers a comprehensive Voice over Internet Protocol service designed to replace traditional landline systems, enabling businesses to make and receive calls over high-speed internet connections. This transition not only reduces costs associated with conventional phone systems but also introduces a suite of advanced features that enhance communication efficiency and flexibility. Banx supports the 2talk platform, ensuring reliability and stability comparable to major telecom providers. Additionally, Banx specializes in the deployment of 3CX and Yeastar Cloud PBX systems, providing scalable and secure solutions tailored to diverse business needs. , [banx.net.nz] Key Features and Functionality: - Advanced Call Routing and Interactive Voice Response : Direct incoming calls to appropriate departments or individuals using customizable menus, improving customer experience and operational efficiency. - Voicemail and Call Recording: Access voicemails for each phone line and utilize call recording for accountability, quality assurance, and training purposes. - Call Redirection and Advanced Routing: Easily reroute calls to voicemail or emergency numbers during holidays or after hours, ensuring continuous business operations. - Multiple Direct-Dial Numbers: Assign up to five direct-dial numbers in the basic plan, allowing employees to have individual extensions for direct customer contact. - Softphone Integration: Replace traditional desk phones with softphone applications on PCs or smartphones, enabling call management from any location and supporting remote work environments. - Unified Communications: Beyond voice calls, Banx VoIP supports audio and video calls, real-time team availability status, video meetings with chat and screen sharing, and instant messaging with file sharing capabilities. - Security and Backup: Features include automatic detection and blacklisting of SIP attack tools, global IP blacklist updates, encrypted traffic via the 3CX Tunnel, and automatic failover for instant backup. Primary Value and Solutions Provided: Banx VoIP addresses the limitations of traditional telephony by offering a cost-effective, feature-rich communication solution that leverages existing internet infrastructure. Businesses benefit from reduced operational costs, enhanced call management capabilities, and the flexibility to support remote work setups. The integration of advanced PBX systems like 3CX and Yeastar Cloud ensures scalability and security, catering to the evolving needs of modern enterprises. By adopting Banx VoIP, organizations can streamline their communication processes, improve customer interactions, and adapt to dynamic business environments with ease. , [banx.net.nz]

BellFlow

Bezeq

Bezeq provides internet and international telecommunications services.

Bitrix24

Bitrix24 is an all-in-one business workspace that combines vibe coding platform, CRM, collaboration, and management tools in a single, easy-to-use platform – free for unlimited users. Whether you're a small team or a growing business, Bitrix24 helps you to: — Build working apps, internal tools, and web pages from plain-language prompts — Track leads and manage customer relationships with a built-in CRM — Stay on top of projects and tasks with Kanban boards, timelines, and time tracking — Communicate easily via team messenger, video calls, and shared calendars — Create and edit documents, manage files, and collect e-signatures — Run marketing campaigns and manage customer interactions through email, calls, and WhatsApp Bitrix24’s AI-powered assistant helps automate routine tasks, write emails, analyze data, and suggest next steps, saving time and boosting productivity. What makes Bitrix24 a great solution for businesses: — Free forever for unlimited users, with access to core features and 5 GB storage — No per-user fees – upgrade only when you need more storage or advanced tools — Accessible anywhere via web, desktop, and mobile apps — Scalable – grow your business without switching platforms or juggling tools Over 15 million companies trust Bitrix24 to simplify operations, cut costs, and get more done – all in one place.

Average Rating: 4.1/5.0

Total Reviews: 582

BlueBean

BlueBean is a virtual card powered all in one spend and expense management platform.

Average Rating: 4.8/5.0

Total Reviews: 6

BlueTweak

BlueTweak is the AI customer support platform where AI resolves the routine and your team handles the rest. Voice, email, chat and social come together in one workspace, on one interaction timeline. Conversational AI handles chats and calls. Suggested Reply drafts email answers for your agents to review and send. Translation works in 100+ languages. The Smart Knowledge Base holds your answers. Knowledge Gaps shows which topics it doesn’t cover yet, and Help Center AI Answers can answer a search in plain language from your articles. Topic Radar groups recent conversations by topic. Analytics, quality assurance, workforce management and surveys help you run the whole team from the same place. You can also run several brands from one workspace. You pay per AI resolution. Every feature available today is included.

BluIP Cloud UC

Unified Communications as a Service (UCaaS) Delivering enterprise-grade voice, video, messaging, and collaboration Cloud Telephony Products We offer a comprehensive suite of services including Cloud PBX, a feature-rich virtual phone system, SIP Trunking for seamless integration with your existing infrastructure, and direct PSTN calling for both Microsoft Teams and Webex. This powerful combination empowers your teams to collaborate and connect effortlessly, regardless of location or platform. Cloud PBX Enhanced SIP Trunking BluIP Connect with Webex Microsoft Operator Connect Enhanced Cloud Calling for Microsoft Teams WebRTC Console

Bonga

Dial Afrika is a B2B software-as-a-service (SaaS) company that is revolutionizing the way businesses in Africa support their customers. At Dial Afrika, we understand that effective communication with customers is key to business success. Therefore, we have developed a powerful omnichannel customer service tool that enables businesses to communicate with their customers across multiple channels, including social media, messaging apps, email, and SMS.

Bonga Cloud

Booply

Brekeke Contact Center Suite

Brekeke Contact Center Suite (CSS) is a collection of software for building a hosted call center/contact center system.

Bridgei2p Virtual Call Center

Get Call Center Solution providers Bangalore-based Indian company that Suit Your Business will improve your business productivity, cut operation costs, and boost your service levels.

Bright Pattern

Bright Pattern is the leading AI-powered, omnichannel contact center platform trusted by over 500 customers across 26 countries. Recognized for the fastest deployment time and highest ROI in the industry, Bright Pattern consistently ranks as the #1 contact center platform. Our cloud-native platform offers unparalleled flexibility, allowing deployment in the cloud, on-premises, or in a private cloud environment. All deployments support the latest Workforce Management (WFM) capabilities, AI innovations, and emerging CX features. Bright Pattern's cutting-edge solution empowers businesses of all sizes to deliver exceptional customer experiences through seamless omnichannel communication, advanced AI capabilities, and rapid integration with existing systems. Experience the future of customer engagement at www.brightpattern.com.

Average Rating: 4.4/5.0

Total Reviews: 84