# Top Free Call Center Infrastructure (CCI) Software - Page 6 ## How Many Call Center Infrastructure (CCI) Software Products Does G2 Track? **Total Products under this Category:** 366 ### Category Stats (Aug 2026) - **Average Rating:** 4.42/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Call Center Infrastructure (CCI) Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 40,200+ Authentic Reviews - 366+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Call Center Infrastructure (CCI) Software ![G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence](https://www.g2.com/categories/call-center-infrastructure-cci/grids.png?focus%5B%5D=1173&focus%5B%5D=348&focus%5B%5D=53495&focus%5B%5D=4872&focus%5B%5D=5511&focus%5B%5D=87468&focus%5B%5D=4215&focus%5B%5D=70977) Highlighted products: RingEX, Five9 Intelligent Cloud Contact Center Platform, Nextiva, Aircall, Talkdesk, CloudTalk, Genesys Cloud CX, and Webex Calling. Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=nextiva&focus%5B%5D=aircall&focus%5B%5D=talkdesk&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=webex-calling) **Sponsored** ### Alteryx Alteryx, through it's Alteryx One platform, helps enterprises transform complex, disconnected data into a clean, AI-ready state. Whether you’re creating financial forecasts, analyzing supplier performance, segmenting customer data, analyzing employee retention, or building competitive AI applications from your proprietary data, Alteryx One makes it easy to cleanse, blend, and analyze data to unlock the unique insights that drive impactful decisions. AI-Guided Analytics Alteryx automates and simplifies every stage of data preparation and analysis, from validation and enrichment to predictive analytics and automated insights. Incorporate generative AI directly into your workflows to streamline complex data tasks and generate insights faster. Unmatched flexibility, whether you prefer code-free workflows, natural language commands, or low-code options, Alteryx adapts to your needs. Trusted. Secure. Enterprise-Ready. Alteryx is trusted by over half of the Global 2000 and 19 of the top 20 global banks. With built-in automation, governance, and security, your workflows can scale and maintain compliance while delivering consistent results. And it doesn’t matter if your systems are on-premises, hybrid, or in the cloud; Alteryx fits effortlessly into your infrastructure. Easy to Use. Deeply Connected. What truly sets Alteryx apart is our focus on efficiency and ease of use for analysts and our active community of 700,000 Alteryx users to support you at every step of your journey. With seamless integration to data everywhere including platforms like Databricks, Snowflake, AWS, Google, SAP, and Salesforce, our platform helps unify siloed data and accelerate getting to insights. Visit Alteryx.com for more information, and to start your free trial. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=35&secure%5Bchosen_at%5D=2026-08-03T02%3A03%3A22Z&secure%5Bdisplayable_resource_id%5D=620&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=989&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=989&secure%5Bresource_id%5D=35&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcall-center-infrastructure-cci%2Ffree%3Fpage%3D6&secure%5Btoken%5D=6170558c2a6332726bf761535be773c9e87b4ac3ca9497062a6870256544da31&secure%5Burl%5D=https%3A%2F%2Fwww.alteryx.com%2Ftrial%3Futm_source%3Dg2%26utm_medium%3Dreviewsite%26utm_campaign%3DFY25_Global_AllRegions_AlwaysOn_AllPersonas_IndustryAgnostic%26utm_content%3Dg2_freetrial&secure%5Burl_type%5D=free_trial) ### [HoduPBX- IPPBX Software](https://www.g2.com/products/hodupbx-ippbx-software/reviews) HoduPBX is the ultimate solution for business communication. Its unprecedented user interface with optimal user experience facilitates businesses to communicate with the end users efficiently. This software offers world-class connectivity within an office and from the remote location leaves communication an uninterrupted process. Get HoduPBX and empower agents’ work management with multitasking abilities and efficiencies. With 1000+ concurrent calls and 10,000 extensions, our IP PBX software is one of the best choices for business communications. Here are HoduPBX’s key features; Audio-conferencing Least Call Routing (LCR) Real-time Analytics and Reports Queue Monitoring SMS Multi-level IVR Auto Provisioning BLF & Presence Stir/Shaken Platform Features Payment Gateway Integration Hosted IP PBX Software #### Who Is the Company Behind HoduPBX- IPPBX Software? - **Seller:** [Hodusoft](https://www.g2.com/sellers/hodusoft) - **Year Founded:** 2015 - **HQ Location:** Ahmedabad, IN - **Twitter:** @hodusoft 1,057 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e64f64013a57c7deca8609dd6f74477671ec34363accf27b0a1d423008d36006&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhodusoft&secure%5Burl_type%5D=linkedin_company_website) 68 employees on LinkedIn® ### [KOMPaaS](https://www.g2.com/products/kompaas/reviews) KOMPaaS is a telecommunications platform that allows B2B customers to connect telephony software products and services in real-time: Virtual PBX with more than 200 useful functions, Geographic and Nomadic numbers, Chatbots, Automated calls, Multichat, Authentication (Confirmation Call) and other necessary services to automate the processes of interaction with customers. We are a registered telecom operator in four European countries: Austria, Hungary, Germany and Slovakia. The regulator has given us a numbering capacity of more than 50K fixed numbers, which we can connect using SIP Trunk. #### Who Is the Company Behind KOMPaaS? - **Seller:** [KOMPaaS.tech - Communication platform as a service for solving daily business tasks](https://www.g2.com/sellers/kompaas-tech-communication-platform-as-a-service-for-solving-daily-business-tasks) - **Year Founded:** 2016 - **HQ Location:** Wien, AT - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=28250a14b7b7d6abba93de2454cb7fc264cfaf5e5f3c1700a39ffc68e616fc25&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkompaastech%2F&secure%5Burl_type%5D=linkedin_company_website) 7 employees on LinkedIn® ### [Qubicles](https://www.g2.com/products/qubicles/reviews) The Next Generation of Contact Centers is Unlimited. It’s Usage-Based. It’s Global. And It’s Powered by Blockchain. We possess all the features needed to run an enterprise contact center or a 5-agent work at home business. Our patent pending blockchain-based solution includes ondemand staffing, inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and more. Open APIs and an elastic infrastructure that can quickly scale to meet the most demanding program requirements also comes standard. All the features needed to run your contact center, at an affordable price. #### Who Is the Company Behind Qubicles? - **Seller:** [Qubicles](https://www.g2.com/sellers/qubicles) - **Year Founded:** 2017 - **HQ Location:** Atlanta, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3027d37f0a3b9927d33f10353a8ebc66aa3199086f953cb3e7a9086fe5531133&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fqubiclesio&secure%5Burl_type%5D=linkedin_company_website) 6 employees on LinkedIn® ### [Smartz Solutions](https://www.g2.com/products/smartz-solutions/reviews) Smartz Solutions is the disruptor reshaping the contact center landscape. Traditional legacy systems, with their entangled infrastructures and exorbitant fees, have held businesses hostage for too long. Contact centers are tired of being burdened by disjointed systems with hefty price tags and bad customer and employee experiences. We’re redefining the contact centre experience through our AI-powered 360-degree experience platform. We’ve been there. We paid for the legacy systems. We had 15 different systems running (at a snail's pace) at once to be able to run our call centre. We know the pain of not being able to find data quickly enough (sometimes at all) to help customers. And we sure know what it’s like to have employee information in multiple systems; never showing a clear view of the business. Losing money, opportunities and patience doesn’t have to be how you continue to run your call centre. Through a comprehensive tech stack, you will finally have your entire customer and employee experience in one place with the data and insights to make strategic decisions in real time. #### Who Is the Company Behind Smartz Solutions? - **Seller:** [Smartz Solutions](https://www.g2.com/sellers/smartz-solutions) - **Year Founded:** 2006 - **HQ Location:** Port Louis, MU - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=312ac6421c9d36317ea209bb23f7f69c4fb8be2519ac8fdd6fd70b7156ee749e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsmartzsolutions&secure%5Burl_type%5D=linkedin_company_website) 52 employees on LinkedIn® ### [Teldrip Signal](https://www.g2.com/products/teldrip-signal/reviews) Teldrip Signal is an all-in-one cloud telephony and revenue communication platform built for modern sales, support, and operations teams. It replaces fragmented calling tools, spreadsheets, and hardware-based PBX systems with a single browser-based workspace where teams can place and receive calls, run outbound calling campaigns, configure IVR flows, monitor call quality, and turn every conversation into AI-powered, actionable data — all without provisioning any on-premise equipment. Power dialing and campaign management At the core of Teldrip Signal is a flexible dialer engine with four distinct calling modes, each suited to a different outreach motion: - Preview Dialing — reps review contact and account context before a call connects, ideal for high-touch enterprise sales. - Progressive Dialing — the system dials the next contact automatically as soon as a rep is free, keeping talk time high without overwhelming reps. - Power Dialing — multiple lines are dialed per rep simultaneously, maximizing connect volume for high-velocity outbound teams. - Predictive Dialing — an AI-driven pacing algorithm predicts rep availability and answer likelihood in real time, dialing ahead of agent availability to minimize idle time across large outbound campaigns. Campaigns are built through a guided Campaign Builder, with contact list uploads, call scripts, disposition trees for structured outcome logging, and configurable retry and callback rules. A built-in Spam-Risk and Throttle Signal panel uses AI-based number reputation scoring to monitor pacing in real time, protecting answer rates and keeping outbound numbers ahead of carrier-level spam flagging. Revenue Dialer for live execution Layered on top of Campaigns, the Revenue Dialer is a live, real-time execution workspace for outbound calling — giving managers AI-surfaced visibility into which reps are active, which queues are moving, and where bottlenecks are forming, across multiple concurrent campaigns. Inbound calling, Outbound Calling, and softphone Teldrip Signal includes a full browser-based softphone for inbound and outbound calling, with call transfers, hold, mute, and multi-party conferencing. Call Quality and AI-powered coaching The Call Quality module gives teams AI-driven visibility into every conversation through a Review Queue, Voice Quality monitoring, a Keyword Library that automatically flags compliance risks or competitor mentions, and Scorecards for structured QA evaluations. Agent KPIs and Insights dashboards use AI analytics to surface performance trends across teams, while a Calibration and Audit workflow keeps QA scoring consistent across reviewers. Every call is recorded, transcribed, and diarized automatically using AI speech models, giving supervisors a searchable record of every interaction for coaching, dispute resolution, and compliance review. Number provisioning, Number Scoring, and CNAM Teldrip Signal handles DID and number provisioning directly in-platform, backed by AI-driven Number Scoring that continuously evaluates each business number's carrier reputation and spam-flag risk — surfacing at-risk numbers before they hurt connect rates, so teams know exactly when to rotate or retire a number. CNAM (Caller ID name) management is built in as well, so outbound calls display a verified business name instead of "Unknown Caller," directly improving pickup rates. Teldrip Signal also manages 10DLC brand registration and messaging campaign compliance for U.S. SMS, letting businesses register a brand, create a messaging campaign against carrier-approved use cases, and assign numbers to approved campaigns with transparent, usage-based pricing shown up front. Identity verification and trust To keep the platform compliant and reduce fraud risk, Teldrip Signal includes workspace-level KYC identity verification before a business can purchase numbers or place outbound calls, with a straightforward hosted verification flow and clear status indicators throughout the account. CRM and workflow integrations Teldrip Signal connects natively with CRM platforms including HubSpot and Zoho, syncing contacts, call logs, and dispositions automatically so reps never re-key data between systems. A centralized Integrations hub in Settings manages authentication and sync status for every connected tool. User management and access control Teldrip Signal supports granular role-based access control through its Agent Console Access model — separating what a user is permitted to do (Role), the working environment they see (Console Profile), and the data they can access (Access Level) — making it straightforward to onboard agents, supervisors, and administrators with exactly the right level of visibility, even across large, multi-team organizations. AI analytics across every module Every module in Teldrip Signal — dialing, campaigns, call quality, number management, and CRM sync — is backed by AI analytics, turning raw call activity into real-time signals: predictive dial pacing, automated QA scoring, number reputation scoring, keyword and sentiment flagging, and performance trend detection. Rather than bolting AI onto reporting after the fact, Teldrip Signal uses it to actively improve connect rates, agent coaching, and number health as teams work. Reporting and call analytics Every call, campaign, and agent interaction feeds into Teldrip Signal's reporting layer, giving managers visibility into call volume, connect rates, disposition trends, and agent productivity. Billing and transparent pricing Teldrip Signal runs on transparent, seat-based billing with a workspace wallet for usage-based costs like number purchases and messaging campaigns, so finance teams always know what they're spending and why. Who it's for Teldrip Signal is built for SMB and enterprise sales teams, customer support organizations, and contact centers that rely on the phone as a core revenue and service channel — anywhere teams need reliable cloud calling, AI-driven call quality, compliant messaging, and real conversation data, in one connected platform instead of five disconnected tools. #### Who Is the Company Behind Teldrip Signal? - **Seller:** [Teldrip](https://www.g2.com/sellers/teldrip) - **Year Founded:** 2024 - **HQ Location:** New York, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ac91562adad9e9bff4090ad2ebb57f7e3707b11cb3620eaed7166bd059edfcce&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteldrip&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® - **Ownership:** Teldrip - **Phone:** +18552397670 #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of Teldrip Signal? **["Best Cloud Telephony Platform"](https://www.g2.com/survey_responses/teldrip-signal-review-13133733)** **Rating:** 5.0/5.0 stars _— Anubhav M._ [Read full review](https://www.g2.com/survey_responses/teldrip-signal-review-13133733) ### [Total.Care](https://www.g2.com/products/total-care/reviews) Total.Care is a healthcare communication and conversational intelligence platform that brings calls, messages, routing, and follow-up into one connected workflow. It gives the teams responsible for patient access and service practical visibility into what happened, what needs attention, and what happens next. Configured AI can assist with routing, draft notes and summaries, quality review, and operational visibility, with human accountability where it matters. Unlike generic business communications tools, Total.Care is designed around healthcare workflows and the privacy, governance, and continuity those workflows require. #### Who Is the Company Behind Total.Care? - **Seller:** [Total.Care](https://www.g2.com/sellers/total-care) - **Year Founded:** 2019 - **HQ Location:** Lehi, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c6eba4a8e896ef1d0e0441c98a5d85f69bfaa8d0f537776dcd002bad3122a33&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftotalcare-cx%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [TxContact](https://www.g2.com/products/txcontact/reviews) Telenetix’s TxContact is an Omni-channel Contact Center Platform specifically designed and developed to enable Enterprises to engage with their customers seamlessly, track customer interactions over multiple channels by logging every interaction over every channel on a common CRM or a database, and implementing a workflow to streamline a transaction from start to end by assigning tasks to relevant support teams based on pre-defined business rules. #### Who Is the Company Behind TxContact? - **Seller:** [Telenetix Pvt Ltd](https://www.g2.com/sellers/telenetix-pvt-ltd) - **Year Founded:** 2004 - **HQ Location:** Parkala, Udupi District, IN - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d5ff9eefb3570b588c145132a3eecf951d8da7cc69b92a90ed72097faa8f6df9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftelenetix-private-limited%2F&secure%5Burl_type%5D=linkedin_company_website) 30 employees on LinkedIn® ### [Vinix Business Cloud Communications](https://www.g2.com/products/vinix-business-cloud-communications/reviews) Vinix is a cloud business communications platform that integrates VoIP phone system capabilities, contact center tools, and advanced call management features into a flexible and adaptable solution. The platform is designed to help businesses manage voice communications, messaging, and customer interactions within a scalable cloud environment while maintaining greater control than traditional communication providers. The primary audience for Vinix includes small businesses, midsize companies, enterprises, and contact centers that need reliable communications without rigid platform limitations. By replacing traditional phone systems with cloud based calling features such as auto attendants, call routing, call queues, and voicemail, Vinix enables organizations to streamline communication workflows. This approach is especially useful for remote teams and multi location businesses that require consistency without complex hardware deployments. Key features of Vinix include real time analytics, detailed call reporting, and intelligent call routing. These capabilities help organizations monitor communication performance, understand call quality, and improve user productivity across customer support, inbound sales, outbound campaigns, and internal collaboration. Vinix integrates into existing business environments and allows organizations to scale users and services as communication needs evolve. Companies can add or adjust features without significant infrastructure changes, supporting growth while maintaining operational flexibility. The platform also supports AI driven communication workflows that enable automation, real time call insights, and intelligent interaction handling without requiring businesses to replace their existing communication processes. By combining cloud VoIP functionality, contact center capabilities, and scalable communication tools, Vinix provides businesses with a reliable foundation for modern communications while preserving the flexibility and control needed to adapt as their operations grow. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind Vinix Business Cloud Communications? - **Seller:** [Vinix](https://www.g2.com/sellers/vinix) - **Company Website:** www.vinixglobal.com - **Year Founded:** 2014 - **HQ Location:** Miami, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d7997fa0fc1280e84aa02774166da7392e756b4b6d8cb6a9c74aa051e0d5e26f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvinix&secure%5Burl_type%5D=linkedin_company_website) 14 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Do G2 Reviewers Say About Vinix Business Cloud Communications? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **responsive customer support** of Vinix, consistently receiving prompt and helpful assistance whenever needed. - Users praise the **responsive customer support** of Vinix, highlighting their willingness to assist and educate effectively. - Users find Vinix Business Cloud Communications to be incredibly **easy to use** , enhancing productivity for remote and on-site teams. - Users love the **easy communication** of Vinix Business Cloud, enjoying seamless integration for all their connectivity needs. - Users love the **seamless integration** of Vinix, effectively managing communication for both remote and on-site teams. #### What Are Recent G2 Reviews of Vinix Business Cloud Communications? **["Seamless service, start to finish"](https://www.g2.com/survey_responses/vinix-business-cloud-communications-review-10455823)** **Rating:** 5.0/5.0 stars _— Melissa C._ [Read full review](https://www.g2.com/survey_responses/vinix-business-cloud-communications-review-10455823) - [‹ Prev‹ Prev](/categories/call-center-infrastructure-cci/free?order=g2_score&page=5#product-list) - [1](/categories/call-center-infrastructure-cci/free?order=g2_score#product-list) - [2](/categories/call-center-infrastructure-cci/free?order=g2_score&page=2#product-list) - [3](/categories/call-center-infrastructure-cci/free?order=g2_score&page=3#product-list) - [4](/categories/call-center-infrastructure-cci/free?order=g2_score&page=4#product-list) - [5](/categories/call-center-infrastructure-cci/free?order=g2_score&page=5#product-list) - 6 - Next ›Next › Spotlight Categories [Project Management Software](https://www.g2.com/categories/project-management) [Live Chat Software](https://www.g2.com/categories/live-chat) [Generative AI Infrastructure Software](https://www.g2.com/categories/generative-ai-infrastructure) [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) [Data Science and Machine Learning Platforms](https://www.g2.com/categories/data-science-and-machine-learning-platforms) Similar Categories - [Contact Center](/categories/contact-center) - [Contact Center AI Observability](/categories/contact-center-ai-observability) - [Contact Center Knowledge Base](/categories/contact-center-knowledge-base) - [Contact Center Quality Assurance](/categories/contact-center-quality-assurance) - [Contact Center Workforce](/categories/contact-center-workforce) - [Speech Analytics](/categories/speech-analytics) [Browse Call Center Infrastructure (CCI) Themes](/categories/call-center-infrastructure-cci/themes)