Best Bot Platforms for Small Business - Page 3

How Many Bot Platforms Products Does G2 Track?

Total Products under this Category: 221

Category Stats (Sep 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Thoughtly (+1.76%) - Among all products in this category, Thoughtly recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Bot Platforms Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 10,000+ Authentic Reviews
  • 221+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Bot Platforms

G2 Grid® for Bot Platforms plotting products by satisfaction and market presence

Highlighted products: Microsoft Copilot Studio, Sierra, IBM watsonx Orchestrate, Botpress, Voiceflow, Lindy, Amazon Lex, and Qualified.

Underlying data: [Grid® JSON](https://www.g2.com/categories/bot-platforms/grids.json?focus%5B%5D=microsoft-microsoft-copilot-studio&focus%5B%5D=sierra&focus%5B%5D=ibm-watsonx-orchestrate&focus%5B%5D=botpress&focus%5B%5D=voiceflow&focus%5B%5D=lindy-lindy&focus%5B%5D=amazon-lex&focus%5B%5D=qualified&segment=small-business)

Enterprise Chatbot Platform

An easy-to-use platform that helps brands develop smart chatbots to attract and retain customers. With this platform, you can automate and scale consumer interactions on the most popular messaging channels without hiring an army of agents. The biggest advantage of our solution is that ​​you can start small with a DIY chatbot but grow limitless with our development support. Connect a bot to Facebook, WhatsApp, Instagram, or other channels, integrate any software, train a chatbot with ease, add multiple languages and analyze its performance - make it happen with BotsCrew. Start innovating now!

Average Rating: 4.8/5.0

Total Reviews: 12

How Do G2 Users Rate Enterprise Chatbot Platform?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
  • Ease of Use: 9.0/10 (Category avg: 8.8/10)
  • Quality of Support: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Enterprise Chatbot Platform?

  • Seller: BotsCrew
  • Year Founded: 2016
  • HQ Location: London, UK
  • Twitter: @Bots_Crew
    331 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    73 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 83% Small, 17% Medium

What Do G2 Reviewers Say About Enterprise Chatbot Platform?

AI-generated summary from verified user reviews

Pros
  • Users value the 24/7 support from BotsCrew, appreciating the responsive assistance during setup and customization.
  • Users value the excellent customer support from BotsCrew, enhancing their experience and ensuring successful implementation.
  • Users appreciate the customizability of the Enterprise Chatbot Platform, which allows tailoring solutions to specific business needs effortlessly.
  • Users appreciate the customization options of the Enterprise Chatbot Platform, enhancing its relevance to specific business needs.
  • Users highlight the ease of use of the Enterprise Chatbot Platform, enabling quick setup and immediate value.
Cons
  • Users find some advanced configuration options overwhelming, but support from BotsCrew alleviates the complexity.
  • Users feel the learning curve can be overwhelming initially, though support from the team helps ease the process.

What Are Recent G2 Reviews of Enterprise Chatbot Platform?

What Are G2 Users Discussing About Enterprise Chatbot Platform?

Spectrm

Spectrm is the leading conversational marketing platform for consumer brands to instantly engage their audience on the world's largest messaging channels. Marketers use Spectrm to design custom chatbots and connect them to their paid and organic growth channels. Spectrm's best in class chatbot analytics, marketing automation tools and conversational AI make it easy for you to personalize customer experiences at scale and optimize your chatbot marketing funnel. No coding required. Spectrm is used to optimize paid acquisition marketing by instantly connecting audiences to bots from Facebook and Instagram ads using click to Messenger campaigns. Organic social teams automate their Instagram messaging and Facebook page inbox using Spectrm's conversational AI. Growth teams connect their bots to conversational display ads in Google DV360 using Spectrm and AdLingo. Integrations with Google Business Messages enable consumers to discover marketing chatbots built with Spectrm via organic Google search, paid search campaigns, Google maps and more. Your audience wants to message your brand and learn more before they buy. With Spectrm, you can automate one to one conversations with customers on the websites and apps where they spend all their time online. Accelerate purchase decisions by engaging customers in their moment of need. Use declared data customers share in chat to personalize recommendations in real-time. Reduce your dependence on third party data and tracking technologies to understand what your customer wants.

Average Rating: 4.6/5.0

Total Reviews: 46

How Do G2 Users Rate Spectrm?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
  • Ease of Use: 8.7/10 (Category avg: 8.8/10)
  • Quality of Support: 9.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Spectrm?

  • Seller: Spectrm Ltd.
  • Year Founded: 2016
  • HQ Location: Berlin, Berlin
  • Twitter: @Spectrm_
    420 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Automotive, Marketing and Advertising
  • Company Size: 43% Medium, 30% Large

What Are Recent G2 Reviews of Spectrm?

What Are G2 Users Discussing About Spectrm?

yellow.ai

Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO, across 85+ countries in 135+ languages. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors.

Average Rating: 4.4/5.0

Total Reviews: 101

How Do G2 Users Rate yellow.ai?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.9/10)
  • Ease of Use: 8.7/10 (Category avg: 8.8/10)
  • Quality of Support: 8.3/10 (Category avg: 8.7/10)
  • AI Text Generation: 6.7/10 (Category avg: 8.5/10)

Who Is the Company Behind yellow.ai?

  • Seller: yellow.ai
  • Year Founded: 2016
  • HQ Location: San Mateo, California
  • Twitter: @yellowdotai
    1,550 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    850 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer
  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 38% Small, 33% Medium

What Do G2 Reviewers Say About yellow.ai?

AI-generated summary from verified user reviews

Pros
  • Users value the seamless integration capabilities of yellow.ai, enhancing chatbot deployment across multiple platforms effectively.
  • Users value the multi-channel support and automation features of yellow.ai, enhancing their chatbot deployment experience.
  • Users praise yellow.ai's easy-to-build chatbots that enhance customer engagement with reliable 24/7 support across multiple platforms.
  • Users appreciate the ease of use of yellow.ai, praising its intuitive setup and seamless integration capabilities.
  • Users value the easy integrations of yellow.ai, facilitating seamless chatbot deployment across multiple platforms.
Cons
  • Users find the steep learning curve challenging, requiring considerable time and effort to become proficient.
  • Users note a significant learning curve with Yellow.ai, requiring time and technical understanding to use effectively.
  • Users note the limitations in AI capabilities requiring deep technical knowledge and room for improvement in NLP and analytics.
  • Users find the product complex, especially newcomers needing technical knowledge for effective usage and integration.
  • Users often struggle with difficult implementation of Yellow.ai, facing challenges in integration and customization processes.

What Are Recent G2 Reviews of yellow.ai?

What Are G2 Users Discussing About yellow.ai?

BotStar

Online chatbot platform that lets businesses design, develop and train chatbots visually for Messenger and Websites.

Average Rating: 3.4/5.0

Total Reviews: 19

How Do G2 Users Rate BotStar?

  • Has the product been a good partner in doing business?: 6.9/10 (Category avg: 8.9/10)
  • Ease of Use: 8.3/10 (Category avg: 8.8/10)
  • Quality of Support: 7.9/10 (Category avg: 8.7/10)

Who Is the Company Behind BotStar?

  • Seller: BotStar
  • Year Founded: 2017
  • HQ Location: Singapore, SG
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising
  • Company Size: 75% Small, 25% Medium

What Are Recent G2 Reviews of BotStar?

What Are G2 Users Discussing About BotStar?

Relevance AI

Relevance AI is the home of the AI workforce: where anyone can build and recruit teams of AI agents to complete tasks on autopilot. Our no-code platform is built for ops teams, no technical background required. Subject-matter experts can use Relevance to design powerful AI agents and AI teams without relying on developer resources. Scale excellence across every area or team with your intelligent, purpose-built AI workforce.

Average Rating: 4.3/5.0

Total Reviews: 20

How Do G2 Users Rate Relevance AI?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.9/10)
  • Ease of Use: 8.3/10 (Category avg: 8.8/10)
  • Quality of Support: 8.4/10 (Category avg: 8.7/10)
  • AI Text Generation: 5.6/10 (Category avg: 8.5/10)

Who Is the Company Behind Relevance AI?

  • Seller: Relevance AI
  • Year Founded: 2020
  • HQ Location: Sydney, Australia
  • Twitter: @RelevanceAI_
    3,784 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    115 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 85% Small, 10% Medium

What Do G2 Reviewers Say About Relevance AI?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Relevance AI, enabling quick setup and intuitive management of agents.
  • Users value the versatile features of Relevance AI, enabling custom AI agents for diverse functions effortlessly.
  • Users value the advanced AI integration in Relevance AI, enhancing efficiency across various tasks and minimizing manual efforts.
  • Users highlight the versatile customization capabilities of Relevance AI, making it ideal for diverse automation tasks.
  • Users appreciate the efficiency of Relevance AI, automating tasks seamlessly and enhancing productivity across various applications.
Cons
  • Users find the cost of Relevance AI too high, making it less affordable for regular use and frustrating.
  • Users find Relevance AI too expensive, feeling the high costs make it unreasonable for general use.
  • Users find the interface complex, often feeling lost during onboarding and dealing with busy UX/UI challenges.
  • Users find the limited features of Relevance AI restrict their ability to achieve high-quality graphical outputs.
  • Users find the learning curve challenging, but the interface becomes intuitive once familiarized with the system.

What Are Recent G2 Reviews of Relevance AI?