Best Bot Platforms for Small Business - Page 3

How Many Bot Platforms Products Does G2 Track?

Total Products under this Category: 236

Category Stats (Oct 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: ServiceNow EmployeeWorks (+0.09%) - Among all products in this category, ServiceNow EmployeeWorks recorded the largest rating increase compared to last month

Last updated: October 25, 2026

How Does G2 Rank Bot Platforms Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 10,000+ Authentic Reviews
  • 236+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Bot Platforms

G2 Grid® for Bot Platforms plotting products by satisfaction and market presence

Highlighted products: Microsoft Copilot Studio, Sierra, IBM watsonx Orchestrate, Botpress, Voiceflow, Lindy, Amazon Lex, and Qualified.

Underlying data: [Grid® JSON](https://www.g2.com/categories/bot-platforms/grids.json?focus%5B%5D=microsoft-microsoft-copilot-studio&focus%5B%5D=sierra&focus%5B%5D=ibm-watsonx-orchestrate&focus%5B%5D=botpress&focus%5B%5D=voiceflow&focus%5B%5D=lindy-lindy&focus%5B%5D=amazon-lex&focus%5B%5D=qualified&segment=small-business)

Enterprise Chatbot Platform

BotsCrew Enterprise AI Agent Platform The BotsCrew platform lets enterprises build, train, and orchestrate AI agents in one place, then put them to work across the channels and systems teams already use. It’s the foundation we use to get AI pilots live fast and scale the ones that prove their value. What you can build: - AI agents. Agents that handle nuanced conversations, make decisions, and adapt in real time, without rigid flows or scripts. - Voice agents. AI for phone support, IVR replacement, and hands-free environments, with natural handling of context and interruptions. - Classic chatbots. Fast to deploy for predictable, high-volume tasks like FAQs, form collection, and regulated use cases. Key capabilities: - Train on your own knowledge. Point agents at your website, documents, or knowledge base, with built-in RAG and no coding. - Choose the right model. An AI model picker and custom instructions for each agent. - Build logic visually. A no-code workflow builder for advanced automation and AI actions. - Deploy anywhere. Web, WhatsApp, Facebook, SMS, Slack, and more, in 100+ languages, with every conversation in one inbox. - Integrate with your stack. API, webhooks, and native integrations with the systems you already run. - Run it at enterprise scale. Role-based access controls, an analytics dashboard, live chat handoff, and secure data handling. Why teams choose it: The platform doesn’t come alone: it’s backed by the BotsCrew team, who have shipped 200+ AI projects since 2016. Kravet ran its pilot on the platform and took an internal AI assistant from below 60% accuracy to ~90% across 10,000+ products. Start with a pilot. Scale what works.

Average Rating: 4.8/5.0

Total Reviews: 12

How Do G2 Users Rate Enterprise Chatbot Platform?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
  • Ease of Use: 9.0/10 (Category avg: 8.8/10)
  • Quality of Support: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Enterprise Chatbot Platform?

  • Seller: BotsCrew
  • Year Founded: 2016
  • HQ Location: London, UK
  • Twitter: @Bots_Crew
    331 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    73 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 83% Small, 17% Medium

What Do G2 Reviewers Say About Enterprise Chatbot Platform?

AI-generated summary from verified user reviews

Pros
  • Users value the 24/7 support from BotsCrew, appreciating the responsive assistance during setup and customization.
  • Users value the excellent customer support from BotsCrew, enhancing their experience and ensuring successful implementation.
  • Users appreciate the customizability of the Enterprise Chatbot Platform, which allows tailoring solutions to specific business needs effortlessly.
  • Users appreciate the customization options of the Enterprise Chatbot Platform, enhancing its relevance to specific business needs.
  • Users highlight the ease of use of the Enterprise Chatbot Platform, enabling quick setup and immediate value.
Cons
  • Users find some advanced configuration options overwhelming, but support from BotsCrew alleviates the complexity.
  • Users feel the learning curve can be overwhelming initially, though support from the team helps ease the process.

What Are Recent G2 Reviews of Enterprise Chatbot Platform?

What Are G2 Users Discussing About Enterprise Chatbot Platform?

yellow.ai

Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO, across 85+ countries in 135+ languages. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors.

Average Rating: 4.4/5.0

Total Reviews: 101

How Do G2 Users Rate yellow.ai?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.9/10)
  • Ease of Use: 8.7/10 (Category avg: 8.8/10)
  • Quality of Support: 8.3/10 (Category avg: 8.7/10)
  • AI Text Generation: 6.7/10 (Category avg: 8.5/10)

Who Is the Company Behind yellow.ai?

  • Seller: yellow.ai
  • Year Founded: 2016
  • HQ Location: San Mateo, California
  • Twitter: @yellowdotai
    1,550 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    850 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer
  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 38% Small, 33% Medium

What Do G2 Reviewers Say About yellow.ai?

AI-generated summary from verified user reviews

Pros
  • Users value the seamless integration capabilities of yellow.ai, enhancing chatbot deployment across multiple platforms effectively.
  • Users value the multi-channel support and automation features of yellow.ai, enhancing their chatbot deployment experience.
  • Users praise yellow.ai's easy-to-build chatbots that enhance customer engagement with reliable 24/7 support across multiple platforms.
  • Users appreciate the ease of use of yellow.ai, praising its intuitive setup and seamless integration capabilities.
  • Users value the easy integrations of yellow.ai, facilitating seamless chatbot deployment across multiple platforms.
Cons
  • Users find the steep learning curve challenging, requiring considerable time and effort to become proficient.
  • Users note a significant learning curve with Yellow.ai, requiring time and technical understanding to use effectively.
  • Users note the limitations in AI capabilities requiring deep technical knowledge and room for improvement in NLP and analytics.
  • Users find the product complex, especially newcomers needing technical knowledge for effective usage and integration.
  • Users often struggle with difficult implementation of Yellow.ai, facing challenges in integration and customization processes.

What Are Recent G2 Reviews of yellow.ai?

What Are G2 Users Discussing About yellow.ai?

BotStar

Online chatbot platform that lets businesses design, develop and train chatbots visually for Messenger and Websites.

Average Rating: 3.4/5.0

Total Reviews: 19

How Do G2 Users Rate BotStar?

  • Has the product been a good partner in doing business?: 6.9/10 (Category avg: 8.9/10)
  • Ease of Use: 8.3/10 (Category avg: 8.8/10)
  • Quality of Support: 7.9/10 (Category avg: 8.7/10)

Who Is the Company Behind BotStar?

  • Seller: BotStar
  • Year Founded: 2017
  • HQ Location: Singapore, SG
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising
  • Company Size: 75% Small, 25% Medium

What Are Recent G2 Reviews of BotStar?

What Are G2 Users Discussing About BotStar?

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Relevance AI

Relevance AI is the home of the AI workforce: where anyone can build and recruit teams of AI agents to complete tasks on autopilot. Our no-code platform is built for ops teams, no technical background required. Subject-matter experts can use Relevance to design powerful AI agents and AI teams without relying on developer resources. Scale excellence across every area or team with your intelligent, purpose-built AI workforce.

Average Rating: 4.3/5.0

Total Reviews: 20

How Do G2 Users Rate Relevance AI?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.9/10)
  • Ease of Use: 8.3/10 (Category avg: 8.8/10)
  • Quality of Support: 8.4/10 (Category avg: 8.7/10)
  • AI Text Generation: 5.6/10 (Category avg: 8.5/10)

Who Is the Company Behind Relevance AI?

  • Seller: Relevance AI
  • Year Founded: 2020
  • HQ Location: Sydney, Australia
  • Twitter: @RelevanceAI_
    3,784 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    115 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 85% Small, 10% Medium

What Do G2 Reviewers Say About Relevance AI?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Relevance AI, enabling quick setup and intuitive management of agents.
  • Users value the versatile features of Relevance AI, enabling custom AI agents for diverse functions effortlessly.
  • Users value the advanced AI integration in Relevance AI, enhancing efficiency across various tasks and minimizing manual efforts.
  • Users highlight the versatile customization capabilities of Relevance AI, making it ideal for diverse automation tasks.
  • Users appreciate the efficiency of Relevance AI, automating tasks seamlessly and enhancing productivity across various applications.
Cons
  • Users find the cost of Relevance AI too high, making it less affordable for regular use and frustrating.
  • Users find Relevance AI too expensive, feeling the high costs make it unreasonable for general use.
  • Users find the interface complex, often feeling lost during onboarding and dealing with busy UX/UI challenges.
  • Users find the limited features of Relevance AI restrict their ability to achieve high-quality graphical outputs.
  • Users find the learning curve challenging, but the interface becomes intuitive once familiarized with the system.

What Are Recent G2 Reviews of Relevance AI?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated