Best AI Customer Support Agents Software - Page 21

How Many AI Customer Support Agents Software Products Does G2 Track?

Total Products under this Category: 884

Category Stats (Sep 2026)

  • Average Rating: 4.68/5 (↑0.01 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Verint Copilot Bots (+1.69%) - Among all products in this category, Verint Copilot Bots recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank AI Customer Support Agents Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 83,200+ Authentic Reviews
  • 884+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for AI Customer Support Agents Software

G2 Grid® for AI Customer Support Agents Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Agentforce, Fin, HubSpot Service Hub, Jotform AI Agents, Zendesk for Customer Service, Retell AI, Genesys Cloud CX, and Zoho Desk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-customer-support-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=jotform-ai-agents&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=retell-ai&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=zoho-desk)

Billoxy

Billoxy is AI-powered billing and accounting software that simplifies invoicing, inventory management, and financial operations. It automates tasks, provides real-time business insights, and features a chat-to-invoice interface for creating invoices via natural language commands. The system calculates GST, applies tax rates, and auto-fills customer details to speed up billing. It includes stock tracking with expiry alerts and reorder suggestions, secure online payment collection, automated reminders, and reconciliation tools. Billoxy generates accounting-ready reports and offers an analytics dashboard to identify sales trends and forecast revenue. The AI engine detects billing errors, suggests corrections, and prevents issues like duplicate entries. Cloud infrastructure ensures secure, multi-device access with encryption and backups. Supporting multiple Indian languages, the platform scales with business growth.

Who Is the Company Behind Billoxy?

BizzyBot

BizzyBot is the AI receptionist with a built-in lead CRM. It answers your calls, texts, emails, and website chat 24/7 - quoting your real prices, capturing and scoring every lead, and booking appointments directly on your calendar. Built for solo operators and small teams who can't answer the phone while doing the work. ONE AI BRAIN, EVERY CHANNEL Most "AI receptionists" answer one thing: the phone. BizzyBot runs your entire front office from a single AI brain. Phone calls, text messages, email (Gmail and Outlook), and your website chat widget all share the same knowledge - your services, your prices, your policies, your FAQs - so a customer gets the same correct answer whether they call at 2 PM or text at 11 PM. Facebook and Instagram DMs are on the way. That matters because your leads don't pick one channel. The same customer who calls from a job site texts you that evening and emails the next morning. BizzyBot remembers the whole thread: the AI that answers the text knows what was said on the call. AN AI YOU ACTUALLY CONTROL - AND THAT VISIBLY LEARNS You decide exactly what your AI knows and how it behaves: - Knowledge Base: your pricing, services, service area, hours, policies, and FAQs. Pick your industry at setup and BizzyBot pre-loads a template written for your type of business - fill in the blanks and you're live. - Game plan: per-channel instructions for what the AI should push for - book the estimate, qualify the caller, never quote a job sight-unseen - plus tone (professional, friendly, casual, formal) and response length. - Escalation rules: define when the AI steps aside for a human. - Documents and intake forms: attach waivers, price guides, or intake forms and the AI sends them at the right moment - including automatically before booked appointments. And here's the part competitors only claim: when BizzyBot can't answer a question, it doesn't guess. The question lands in a queue on your dashboard - "Does BizzyBot integrate with X?", "Is there a weekend rate?" - and you answer it once. That answer is instantly written into every channel's knowledge. If the lead who asked is still waiting, one click texts or emails them your answer. Your AI gets measurably smarter every week, and you can watch it happen. VOICE AI THAT DOES THE WHOLE JOB Your AI answers with a natural voice, has real conversations, and books real appointments during the call - it checks your live calendar, offers open times, negotiates ("how about Friday morning?"), and confirms. Every call is recorded and transcribed with an AI summary, so you can skim your morning calls in two minutes. Choose how calls route: AI answers first, or your phone rings first and the AI catches what you miss. Missed calls trigger an instant text-back to the caller so the lead never goes cold - and you get a summary text after every AI-handled call. Keep your existing number. The number painted on your truck and printed on ten years of invoices still works: forward it to BizzyBot and callers never know the difference. Caller ID passes through, so every lead is captured with their real number. A CRM THAT FILLS ITSELF No data entry. Every conversation automatically becomes a contact with a lead score (hot / warm / cold) based on real buying signals - pricing questions, booking requests, urgency. Each lead page shows an AI-written brief of who they are and what they want, a recommended next step, and the complete relationship in one timeline: call summaries with transcripts, text threads, emails, booked appointments, your own dated notes, and every follow-up the AI sent. Hot leads surface on your dashboard the moment they turn hot, with text and email alerts to your phone. You can act right from the lead page: text a lead from your business number, update their stage, or add notes the AI's activity story preserves alongside its own. SCHEDULING THAT RESPECTS YOUR RULES Connect your calendar and set your availability: working days and hours, minimum notice, how far out to book, buffers between appointments. The AI books within those rules - by phone, text, or chat - and the customer gets a confirmation text with an add-to-calendar link, then automatic reminder texts the day before and an hour before. Every AI-booked appointment appears in one list. Already using Calendly, Acuity, or Square? Tell BizzyBot to send your booking link instead. FOLLOW-UPS THAT RUN THEMSELVES The fortune is in the follow-up, so BizzyBot does it: a hot lead that goes quiet gets one well-timed nudge; a no-show gets a rescheduling text with fresh times; a completed appointment triggers a review request with your Google link; a lead that went cold gets a 30-day win-back. Each play is a single toggle with sensible guardrails (business hours only, capped per lead, stops the moment they reply), and every send is logged on the lead's timeline. BUILT-IN PROTECTION FOR YOUR TIME Mark family and friends as personal contacts - they skip the AI and never become leads. Block repeat spam callers with one tap and their calls simply stop connecting. Vendor and billing emails are triaged away from the AI so it never pitches your suppliers - they're flagged for you instead. HONEST PRICING, NO FEATURE GATES Every plan includes the entire platform - every channel, the CRM, booking, follow-ups, the learning queue. Plans differ only by volume: Starter $29/mo (300 AI responses, 100 voice minutes), Professional $79/mo (1,000 responses, 300 minutes), Business $199/mo (2,500 responses, 750 minutes, priority support). 14-day free trial - your card is saved but nothing is charged until the trial ends. No contract; cancel anytime. Comparable voice-only AI receptionists run $49-$500/month and answer only the phone; full front-office platforms start around $400/month. BizzyBot does the whole job at solo-operator prices. LIVE IN ABOUT 10 MINUTES Describe your business, pick your industry (contractors, auto repair, real estate, salons, legal, healthcare-adjacent, and more - each with its own pre-built knowledge template and AI game plan), fill in your prices, and your AI is answering. Want proof before you sign up? Call (866) 944-5685 - that's BizzyBot answering its own phones.

Who Is the Company Behind BizzyBot?

  • Seller: BizzyBot
  • Year Founded: 2025
  • HQ Location: Richmond, US
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

BlitzSupport

BlitzSupport is an AI-powered helpdesk platform designed to streamline customer support operations by transforming email and chat inquiries into structured, actionable tickets. By automating routine tasks and organizing support requests, BlitzSupport enables teams to focus on delivering efficient and effective customer service. Key Features and Functionality: - AI-Driven Automation: Automatically detects request types, gathers necessary information, and drafts responses or tasks, reducing manual effort. - Unified Communication Management: Consolidates email and chat interactions into a single platform, ensuring seamless tracking and management of support requests. - Workflow Optimization: Organizes and prioritizes support tickets, streamlining workflows and enhancing team productivity. - Human Oversight: Maintains human approval for all AI-generated actions, ensuring accuracy and appropriateness before responses are sent. Primary Value and Problem Solved: BlitzSupport addresses the common challenges of managing high volumes of customer inquiries by automating the conversion of unstructured emails and chats into organized tickets. This reduces inbox clutter, minimizes manual data entry, and accelerates response times. By integrating AI-driven processes with human oversight, BlitzSupport enhances the efficiency and effectiveness of support teams, allowing them to focus on complex issues and improve overall customer satisfaction.

Who Is the Company Behind BlitzSupport?

BlueTweak

BlueTweak is an omnichannel customer support platform built for support teams and contact centres managing high volumes of customer interactions across multiple channels. With more than 20 years of experience, BlueTweak serves clients from multiple industries like: airline & aviation, e-commerce, traditional call centers or BPO, technology, public sectors, finance and more. The platform brings voice, email, live chat, webforms, social messaging, and WhatsApp into a single agent workspace, so teams handle every interaction without switching between disconnected tools. Every interaction is automatically converted into a trackable support ticket, giving managers full visibility into queues, workloads, and resolution status across the operation. BlueTweak combines omnichannel support with AI features designed to reduce manual work at every stage of the workflow: automatic ticket classification and routing, sentiment analysis, AI-generated ticket summaries, suggested replies, call transcription, and voicebot and chatbot capabilities. A shared knowledge base powers AI-suggested replies and bot flows, keeping responses consistent across channels and reducing training time for new agents. Beyond handling interactions, the platform includes workforce management, analytics and reporting, quality assurance, customer surveys, and multilingual support with real-time translation across chat, email, and voice, making it suitable for teams serving customers across multiple markets. BlueTweak is designed for medium to large businesses in e-commerce, telecom, healthcare, finance, public sector, and BPO environments. It supports cloud and on-premise deployment and integrates with existing systems via open APIs. BlueTweak is designed to offer exceptional support through the multitude of already present features for enhancement of agents, and unifying everything in one place, without disrupting day-to-day businesses.

Who Is the Company Behind BlueTweak?

Blumessage

Blumessage is a powerful AI-powered customer engagement platform that helps businesses deliver instant, 24/7 support through intelligent agents that seamlessly integrate with tools, APIs, and React components. Designed for speed, scalability, and smart automation, Blumessage transforms how companies handle customer service, sales inquiries, and operational workflows — all without human intervention. With lightning-fast deployment (under 5 minutes), businesses can launch their own AI agents that perform real-time actions, fetch live data, trigger API workflows, and resolve customer queries using Retrieval-Augmented Generation (RAG) and context-aware logic. Whether it's answering product questions, scheduling appointments, or integrating with platforms like WhatsApp (coming soon), Blumessage offers unmatched flexibility and performance.

Who Is the Company Behind Blumessage?

BodhX AI

Who Is the Company Behind BodhX AI?

  • Seller: BodhX AI
  • Year Founded: 2026
  • HQ Location: Gurugram, IN
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

BolChat

Who Is the Company Behind BolChat?

  • Seller: BolChat
  • Year Founded: 2026
  • HQ Location: New Delhi, IN
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

boomEngage

Who Is the Company Behind boomEngage?

  • Seller: Boomerang Messaging
  • Year Founded: 2010
  • HQ Location: London, Greater London
  • Twitter: @Boom_messaging
    262 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    11 employees on LinkedIn®

Botcadence

Botcadence is an AI customer engagement and automation platform that helps businesses automate sales, customer support, lead generation, and customer communication using AI voice and chat agents. With Botcadence, businesses can build and deploy AI agents across multiple customer communication channels, including WhatsApp Business, website chat, and voice. Its WhatsApp Business capabilities enable businesses to manage customer conversations, automated messaging, templates, campaigns, lead engagement, and other WhatsApp-based workflows. Website AI agents can engage visitors in real time, answer questions, capture leads, qualify prospects, and route conversations to human teams when needed. Botcadence also provides AI voice agents for both inbound and outbound calling. Inbound voice agents can answer customer calls, understand intent, qualify leads, provide information, and route calls to the appropriate team. Outbound voice agents can automate lead follow-ups, reminders, customer outreach, surveys, appointment confirmations, and calling campaigns using multilingual AI voices. The platform helps businesses automate the complete customer journey, from initial lead capture and qualification to follow-ups, appointment booking, customer support, and human handoff. Businesses can configure AI agents using their own business information, documentation, FAQs, products, services, and workflows. Botcadence includes capabilities such as AI-powered lead qualification, conversation automation, appointment scheduling, follow-up automation, sentiment analysis, spam detection, campaign management, call analytics, retry and follow-up workflows, and human handoff. The platform is designed for businesses across industries including D2C and e-commerce, real estate, healthcare, financial services and insurance, education, SaaS and technology, travel and hospitality, automotive, and professional services. Botcadence integrates AI-powered voice, chat, and WhatsApp Business communication into a single platform, helping sales, marketing, customer support, and operations teams reduce manual work, respond faster, improve lead conversion, and deliver consistent customer experiences at scale.

Who Is the Company Behind Botcadence?

BotDesk

BotDesk is an AI chatbot and lead-capture widget for small and local business websites. The bot trains itself by scanning the business's website, then answers customer questions 24/7 — services, pricing, hours, availability — captures leads and booking requests after hours, and hands off to a human in live chat when someone on the team is available. Setup is a single embed snippet (WordPress, Wix, Squarespace, Shopify, GoDaddy, Webflow) and takes about five minutes; no code or plugins required. Pricing is flat per month with unlimited conversations and the AI included — no per-message credits or per-resolution fees. Includes a team inbox with live takeover, lead webhooks, CSAT ratings, a multilingual widget (7 languages), and a white-label agency tier for freelancers and agencies managing client sites.

Who Is the Company Behind BotDesk?

bots4you

Who Is the Company Behind bots4you?

  • Seller: bots4you
  • Year Founded: 2017
  • HQ Location: Siegen, DE
  • LinkedIn® Page: www.linkedin.com
    15 employees on LinkedIn®

bots.team

A free desktop app that gives you teams of AI workers, that can run on a schedule and on-demand. Track prices, scan job boards, work with your files, collaborate on work, whatever you like. All you need is a Claude subscription.

Who Is the Company Behind bots.team?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated July 8, 2026