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Shopify

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6,562 reviews
  • 17 profiles
  • 19 categories
Average star rating
4.4
#1 in 12 categories
Grid® leader
Serving customers since
2006
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Shopify

5,117 reviews

Shopify is a cloud-based commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up and manage their stores across multiple sales channels, including web, mobile, social media, brick-and-mortar locations, and pop-up shops.

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Shopify Plus

873 reviews

Shopify Plus is a user-friendly and scalable enterprise e-commerce platform for high volume merchants generating over $1 million in annual revenue.

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Shopify POS

367 reviews

Retail POS for unifying in-store and online sales

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Handshake

65 reviews

Handshake is a sales order management app for wholesale.

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Commerce Components by Shopify

57 reviews

Commerce Components by Shopify is the modern, composable stack for enterprise retail where retailers can take components of Shopify to integrate with their own systems.

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Burst by Shopify

42 reviews

Free stock photos for websites and commercial use. Burst is a free stock photo platform that is powered by Shopify.

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Display Ad Generator

19 reviews

adclouds is a customer engagement software that allows its users to create ads and load them with variations of messages, images, and colors and it tests all of it automatically in real time.

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Shopify Inbox

18 reviews

Shopify Inbox is a free messaging tool designed to enhance customer engagement and boost sales by enabling real-time communication between merchants and shoppers. Integrated seamlessly into the Shopify platform, it allows store owners to manage customer conversations directly from their admin panel or through dedicated mobile applications. By providing live customer data, such as browsing history, cart contents, and past orders, Shopify Inbox empowers merchants to offer personalized support and product recommendations, thereby increasing conversion rates and fostering stronger customer relationships. Key Features and Functionality: - Seamless Integration: Easily add chat functionality to your online store through a straightforward setup within the Shopify admin interface. - AI-Powered Responses: Utilize artificial intelligence to generate instant answers and suggested replies, enabling quicker responses to customer inquiries. - Customer Insights: Access detailed customer profiles, including products viewed, items in the cart, and order history, to tailor interactions effectively. - Product and Discount Sharing: Send product recommendations, images, and discount codes directly within the chat, facilitating upselling and enhancing the shopping experience. - Automated Messaging: Set up automated greetings, contact information collection, and responses to frequently asked questions, saving time for both merchants and customers. Primary Value and Solutions Provided: Shopify Inbox addresses the need for efficient and personalized customer communication in the e-commerce space. By offering real-time chat capabilities integrated with live customer data, it enables merchants to provide immediate assistance, recommend products, and offer discounts, all of which can lead to increased sales and customer satisfaction. The AI-driven features and automation tools reduce response times and streamline customer support processes, allowing businesses to manage inquiries more effectively and focus on growth.

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Cartlytics

3 reviews

Real-time cart analytics with customer journey tracking, UTM insights & abandoned cart recovery.

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Shopify Reviews

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Profile Name
Star Rating
4460
1682
320
50
50
brittney e.
BE
brittney e.
Small Business Sales at Gusto
07/17/2026
Validated Reviewer
Review source: Organic
Incentivized Review

Easy Setup, Lacks Customization

I appreciate that Shopify can be used for several different needs and its API syncs. Logging in once and being able to use several platforms that work together saves time, money, and frustrations. The initial setup of Shopify was very easy and intuitive.
Dharamveer p.
DP
Dharamveer p.
Guiding Smarter Software Decisions | G2 Icon Community Member
07/15/2026
Validated Reviewer
Review source: G2 invite

Shopify Plus Scales Effortlessly for High-Volume Ecommerce

What I like best about Shopify Plus is its scalability and ease of managing high volume ecommerce operations. The platform provides powerful tools for handling large product catalogs, automation, multi store management, and enterprise level sales without requiring extensive technical expertise. I also appreciate the reliability, strong ecosystem of integrations, and the ability to customize the shopping experience while maintaining excellent performance.
Luz Paola Q.
LQ
Luz Paola Q.
Vendor and Product Operations Manager - PNNS
07/14/2026
Validated Reviewer
Verified Current User
Review source: Organic

Shopify Keeps Our Order Management Organized and Efficient

What I like most about Shopify is how it centralizes our order management in one platform. I use it daily to monitor new orders, verify payment status, check fulfillment progress, and review return requests. Having all of this information in one place makes it much easier to keep track of customer orders without switching between multiple systems. One feature that has improved my workflow is the order timeline. It gives me a clear history of each order—including payment, fulfillment, tracking, and customer updates—which helps me respond to customer inquiries much faster. The search and filtering tools also save time by allowing me to quickly locate specific orders, customers, or products instead of manually sorting through records. An unexpected benefit I've discovered is how useful Shopify is for coordinating with our warehouse and vendors. Since I can easily access order details, shipping information, and fulfillment status, I can quickly identify delays, follow up on outstanding shipments, and provide customers with accurate updates. This has made our order management process more organized and efficient while reducing the time spent handling customer support requests.

About

Contact

Phone:
1-888-329-0139
HQ Location:
Ottawa, ON

Social

@Shopify

What is Shopify?

Turn your cart into a revenue engine with slide cart upsell, free gifts, BOGO & post purchase upsell

Details

Year Founded
2006
Ownership
NYSE:SHOP
Website
www.shopify.com