Our company’s TiKit system is the backbone of our IT operations. The platform’s robust and flexible architecture allows for easy customization to meet our unique workflow needs. From SLA management to advanced reporting, this system handles it all with precision and reliability. One of the standout features is the dynamic dashboard, which provides a real-time overview of ticket statuses, workload distribution, and key performance indicators. The automation capabilities, such as allowing my end users to submit tikits with a few words are none that I have EVER seen in my 20 yrs exp. Highly recommended for any organization aiming to streamline its IT processes.

Great user experience. We love the integration to M365. Especially the Power Automate integration for workflows. This really helped our HR team and automate lots of onboarding/offboarding.

Makes support fun! Overall, it is a very user-friendly platform that integrates into the entire Microsoft 365 ecosystem. Very easy to get set up. We were up and running within a couple of days. We also really like working the Tikit team. Very responsive and supportive.