VTO Ultimate is a comprehensive, web-based mid-office solution tailored for travel agencies, seamlessly integrating with front and back-office systems to streamline operations, enhance efficiency, and reduce costs. Designed with intuitive workflows, it supports various models, including leisure, broker/home-based, and wholesale, as well as multi-branch configurations.
Key Features and Functionality:
- Client Portal: An exclusive, agency-branded portal that allows clients to access their documentation 24/7, view receipts, invoices, travel itineraries, update profile data, and settle outstanding invoices via a secure payment gateway.
- Intuitive Workflow: A user-friendly dashboard providing quick access to client profiles, trips, and recent activities, along with direct access to critical reports, departure and arrival alerts, and onboard reminders.
- Integration Capabilities: Supports multi-branch configurations, accommodates multiple branch identities, offers administrator-managed user permissions, and integrates directly with Xero accounting and exports to MYOB systems.
- Extensive Reporting: Provides multiple report levels, monitors consultant productivity and sales forecasts, manages consultant/broker commission splits, and includes daily banking and multi-page reconciliation functionalities.
- Group and Wholesale Bookings: Facilitates group travel bookings, generates group reports, arranges supplier payments, and produces wholesale invoices for on-selling to other travel agencies.
- Corporate Booking Management: Automates corporate booking fees, creates corporate-specific traveler profiles, assigns profiles to multi-level cost centers, stores traveler preferences, and manages multi-level corporate cost centers.
- Brand Building and CRM: Offers an agency-branded client portal, generates in-house branded vouchers, and includes a simplified Client Relationship Management system for direct marketing and data exports for SMS systems.
- System Support: Provides specialist local support and a continuous development cycle for solution enhancements.
- Automated Time-Saving Features: Creates client profiles from GDS PNR data, uploads profiles to the GDS, updates PNRs, merges PNRs, integrates with Expedia and Adventure World CSG bookings, loads pricing from PNRs, and generates high-quality itineraries and vouchers.
Primary Value and User Solutions:
VTO Ultimate addresses the complexities of travel agency operations by offering a unified platform that integrates booking, client management, invoicing, and reporting. Its intuitive design and automation capabilities reduce manual data entry, minimize errors, and save time. The client portal enhances customer satisfaction by providing 24/7 access to essential documents and payment options. Integration with accounting systems ensures accurate financial management, while extensive reporting tools aid in monitoring performance and making informed business decisions. Overall, VTO Ultimate empowers travel agencies to operate more efficiently, improve client relationships, and drive business growth.
