WhatsApp & WeChat Capture

16 reviews

VoxSmart's Mobile Capture solution offers real-time, multichannel mobile communication capture for Android and iOS devices, ensuring comprehensive compliance across organizations. It seamlessly records all mobile communications, including calls, voicemails, SMS, and instant messaging platforms like WhatsApp, without compromising user experience or functionality. Key Features and Functionality: - Calls & Voicemail: Provides crystal-clear, network-grade voice capture on any device, ensuring high-quality recordings. - SMS Capture: Securely captures and archives text messages across all networks, adhering to global regulatory standards. - Instant Messaging: Enables compliant communication on leading chat platforms, including WhatsApp, without requiring new numbers and supporting both mobile and desktop applications. - Network Agnostic: Operates independently of network providers, functioning seamlessly across various networks. - Proactive Compliance: Automatically monitors compliance and proactively alerts users to potential breaches. - Real-time Capture: Records communications as they occur, making them immediately available for investigation. - Native WhatsApp Capture: Allows users to utilize WhatsApp with full features and functionality, ensuring compliance without altering user experience. - Deployment Flexibility: Available for download via official app stores or deployable globally using any Mobile Device Management platform. Primary Value and User Solutions: VoxSmart's Mobile Capture addresses the critical need for regulated organizations to monitor and archive mobile communications in compliance with global regulations. By providing a comprehensive, real-time capture solution that integrates seamlessly with existing workflows, it ensures organizations can meet compliance requirements without disrupting daily operations. This solution mitigates the risk of non-compliance penalties, enhances transparency, and supports a globally distributed, hybrid workforce by maintaining consistent coverage and connectivity without international calling fees.

VoxSmart

0 reviews

VoxSmart is a global telecommunications software provider.

Communication Surveillance

0 reviews

VoxSmart's Communication Surveillance is an advanced, AI-driven platform designed to provide comprehensive monitoring and analysis of all communication channels within financial institutions. By integrating voice and digital communications into a single, streamlined solution, it ensures organizations achieve total visibility and compliance across their communication landscape. Key Features and Functionality: - Voice Capture: Trusted for over 15 years on trading floors, this feature offers comprehensive voice APIs, market-leading transcription, and advanced Natural Language Processing (NLP to turn conversations into actionable insights. - Digital Communications Monitoring: The platform captures and analyzes every electronic communication, from financial chats to consumer instant messaging tools, in real-time and within full conversational context. - AI-Powered Surveillance: Utilizing a combination of AI algorithms, the system significantly reduces false positives and increases alert accuracy by identifying patterns and anomalies, thereby predicting potential threats before they escalate. - Behavioral Risk Models: By leveraging behavioral risk models, the platform monitors trader-counterparty relationships, ensuring client interactions are strategically aligned and compliant. - Advanced Search and Policy Functionality: Users can create bespoke surveillance scenarios, utilize a pre-trained policy library, and employ advanced search capabilities that combine lexicon and behavior-based searches for increased alert precision. Primary Value and Problem Solved: Communication Surveillance addresses the critical need for financial institutions to monitor and analyze all forms of communication to ensure compliance with global regulations and mitigate business risks. By providing a unified platform that captures and scrutinizes both voice and digital communications, it eliminates blind spots in surveillance capabilities, reduces the likelihood of regulatory breaches, and enhances operational efficiency. The AI-driven insights empower organizations to proactively manage risks, make informed decisions, and maintain a competitive edge in the financial markets.

Trade Reconstruction

0 reviews

VoxSmart's Trade Reconstruction is an advanced solution designed to automatically link all trade events, orders, and communications into a single, comprehensive timeline. This enables financial institutions to efficiently reconstruct trades within minutes, ensuring compliance with regulations such as Dodd-Frank, MiFID II, and CFTC rules. By integrating communication and trade data, the platform provides end-to-end visibility of the entire trade cycle, facilitating accurate reporting and proactive detection of suspicious activities. Key Features and Functionality: - Automated Linking: Seamlessly connects all trade events, orders, and communications into a unified timeline, eliminating the need for manual data correlation. - Data Agnostic Integration: Compatible with various communication sources and trading platforms, ensuring comprehensive data capture and analysis. - Advanced Transcription and Analysis: Utilizes specialized Natural Language Processing (NLP technology to accurately transcribe and analyze financial communications, recognizing industry-specific jargon and supporting multiple languages. - Regulator-Ready Reporting: Generates accurate trade reconstructions swiftly, meeting regulatory requirements and reducing the risk of non-compliance. - Proactive Surveillance: Detects signs of suspicious employee behavior, alerting to breaches in business conduct or potential market manipulation. Primary Value and User Benefits: Trade Reconstruction addresses the critical need for financial institutions to comply with stringent regulatory requirements by providing a tool that automates the complex process of trade reconstruction. By reducing the time and resources traditionally required for manual reconstructions, the platform enhances operational efficiency and ensures timely, accurate reporting. Additionally, its proactive surveillance capabilities help firms detect and mitigate potential risks, safeguarding against market abuse and misconduct. This comprehensive approach not only ensures compliance but also strengthens customer relationships by providing transparent evidence in trade disputes and litigations.

User Interface

0 reviews

VoxSmart's User Interface is a sophisticated, modular, and scalable system designed to unify disparate product experiences into a cohesive platform. Tailored for financial institutions, the UI empowers users by providing intuitive access to complex surveillance and data analytics tools, enabling efficient management of communication data across various channels. By focusing on user behavior and organizational workflows, the UI facilitates seamless navigation and operation, ensuring that users can effectively monitor, analyze, and act upon critical information in real-time. Key Features and Functionality: - Modular Design: The UI is built with a modular architecture, allowing for customization and scalability to meet the evolving needs of financial institutions. - Role-Based Access: It supports multiple user roles, providing tailored experiences for executives, supervisors, and analysts, thereby streamlining workflows and enhancing productivity. - Comprehensive Data Integration: The interface consolidates communication data from various sources, including voice calls, SMS, instant messaging, and emails, into a single platform for unified monitoring and analysis. - Real-Time Insights: Equipped with dynamic control panels, the UI delivers high-level insights and actionable information, enabling users to make informed decisions promptly. - Advanced Analytics: Leveraging AI and machine learning, the UI facilitates the detection of patterns and anomalies, aiding in proactive risk management and compliance monitoring. Primary Value and Problem Solved: The primary value of VoxSmart's User Interface lies in its ability to simplify the complex landscape of communication surveillance and data analytics for financial institutions. By providing a unified, intuitive platform, it addresses the challenge of managing vast amounts of communication data across multiple channels. This consolidation enhances operational efficiency, ensures regulatory compliance, and empowers organizations to proactively identify and mitigate risks, ultimately safeguarding their reputation and financial stability.