Vision11 is a leading consulting firm specializing in integrated Customer Relationship Management (CRM solutions. They offer comprehensive services that encompass strategy development, process design, requirements analysis, solution implementation and optimization, and integration with various online customer touchpoints. Their expertise spans multiple industries, including machinery and plant engineering, construction and building suppliers, trade, automotive, and energy sectors.
Key Features and Functionality:
- Strategic Consulting: Vision11 provides guidance on CRM strategies tailored to specific business needs.
- Process Design and Optimization: They assist in designing and refining business processes to enhance efficiency.
- Solution Implementation: The firm specializes in implementing and optimizing Salesforce solutions, including Sales Cloud, Service Cloud, Communities, Pardot, Marketing Cloud, Mulesoft, Einstein Analytics, and Tableau.
- Integration Services: Vision11 ensures seamless integration of Salesforce with SAP ERP/S4/HANA and other online customer touchpoints.
- Marketing Automation: They support the development of B2C marketing strategies using Salesforce Marketing Cloud and enhance B2B marketing through Pardot.
- Comprehensive Customer View: The company focuses on creating a 360° customer view across multiple applications.
- Analytics and Reporting: Vision11 offers analytics and reporting services using Salesforce and Tableau, along with predictive analytics and artificial intelligence capabilities through Salesforce Einstein.
- Application Management: They provide application management and operational support to ensure the smooth functioning of CRM systems.
Primary Value and Solutions Provided:
Vision11's primary value lies in its ability to deliver end-to-end CRM solutions that drive digital transformation and enhance customer relationships. By leveraging their deep expertise in both Salesforce and SAP platforms, they help businesses achieve a seamless and efficient CRM experience. Their services address critical business challenges such as inefficient processes, disconnected systems, and the need for a unified customer view. By integrating various technologies and optimizing processes, Vision11 enables companies to create positive brand experiences at every stage of the customer journey, ultimately leading to increased customer satisfaction and business growth.
