Vanie is an AI-driven contact center solution that uses NLP and LLM to analyze every customer interaction in real time, providing actionable insights to improve CX, increase operational efficiency, and drive better ROI. It securely captures every conversation, converts speech to text summaries, and evaluates interactions based on quality checklists and process-specific metrics.
Key Features:
1.100% Automated QA – Ensures consistent quality across all interactions without manual reviews or human bias.
2.Personalized Agent Coaching – Delivers real-time feedback and targeted training based on process-specific gaps to improve agent performance.
3.Real-Time Agent Assistance – Provides AI-driven guidance and response suggestions during live calls, reducing handle time and improving first-call resolution and sale leads.
4.Business and Contact Center Insights – Identify actionable insights on quality management, agent coaching, and compliance to reduce operational cost and improved ROI.
5.Conversation Intelligence – Analyzes behavior patterns, customer intent, and sentiment to enhance service accuracy, optimize scripts, and identify coaching opportunities.
6.Real-Time Voice Analytics – Identifies customer feedback, sentiments, objection in real-time to improve compliance, CSAT, and service quality.
7.CSAT and Sentiment Analysis – Measures customer satisfaction, detects frustration or positive engagement, and highlights service areas that impact retention and customer loyalty.
These capabilities help contact centers improve customer satisfaction, boost agent productivity, reduce costs, and make data-driven decisions to stay competitive.
