UtiLitics

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Preference Management Done Right Effective communication can be a competitive differentiator for most companies. Honoring customer preferences in communicating the information they need and how and when they want to receive it can make you stand out from the rest. The answer is our Customer Preference Management Solution. UtiLitics® is a futuristic solution that leverages the standard SAP CR&B processes and is adaptable to any new communication channels. The result is a rapidly deployable, low-cost, future upgrade compatible (e.g. S/4 HANA) and scalable solution built on existing SAP CRM framework. Today, Customer Preference Management is an integral part of SAP for Utilities, eliminating need for expensive third-party software Our SAP CRM based Customer Preference Center helps Utilities to protect themselves from consumer regulatory compliance efforts, specially related to - TCPA Compliance, Do Not Contact, CAN-SPAM. “Sophisticated Utilities need sophisticated solutions”. UtiLitics® Preference Management solution is one such.

UtiLitics - S/4HANA

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Preference Management Done Right! Honoring customer preferences in communicating how and when they want to receive it can improve customer satisfaction. Built on S/4 HANA Framework, uPrefer is a rapidly deployable and fully scalable preference management solution and is successfully implemented at two major utilities in the US.