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timetoreply

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4 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.3
Serving customers since
2013

Profile Name

Star Rating

2
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timetoreply Reviews

Review Filters
Profile Name
Star Rating
2
2
0
0
0
BR
Breanna R.
01/11/2024
Validated Reviewer
Verified Current User
Review source: Organic

TTR has been helpful to better monitor email metrics for SLAs

TTR provides us good visibility into our team's responsiveness to clients. Ensure we adhere to SLAs.
Verified User in Manufacturing
AM
Verified User in Manufacturing
11/21/2023
Validated Reviewer
Review source: Organic

Excellent tool for workload analysis!

I manage a team of inside sales associates who manage assigned territories. This tool allows me to track workload across the team and re-balance if needed. In addition, it allows us to track a 2 hour or less response time with our customers which is important in our industry. The customer service at TTR has been tremendous. They always respond quickly and with answers. Highly recommend.
WA
Whitney A.
10/09/2023
Validated Reviewer
Review source: Organic

Very helpful and informational tool

It's super easy to use and gives great visibility into email usage. Having the ability to measure how many emails are being sent/received and how quickly people are responding, has helped our company get more granular on individual performance and metrics, and has also helped us identify where some people may need help and where some people might not be putting in enough effort.

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HQ Location:
Leatherhead, ZA

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What is timetoreply?

timetoreply is a analytics platform that specializes in enhancing email productivity and efficiency for businesses. Located at https://www.timetoreply.com, the platform offers tools that help companies measure and improve their teams' email response times. This functionality is crucial for businesses looking to boost customer satisfaction, improve service levels, and drive sales performance by ensuring timely responses to email inquiries.The tool is versatile, catering to the needs of customer support teams, sales departments, and individual email account holders. timetoreply works across various email clients and systems, providing detailed insights through real-time dashboards, historical reporting, and actionable analytics. These insights help organizations set and achieve response time goals, identify performance trends, and manage workload distribution effectively.By focusing on metrics that directly impact customer and client relationships, timetoreply empowers businesses to enhance communication efficiency, leading to improved business outcomes and elevated customer service levels. Whether you manage a small team or a large enterprise, timetoreply offers a valuable solution to optimize your team’s email engagement and productivity.

Details

Year Founded
2013