timetoreply is email analytics & customer relationship intelligence platform for teams that run their customer relationships over email. It gives B2B mid-market and enterprise companies a clear view of how quickly their people reply — and what's happening inside those conversations — then helps them improve. It isn't a help desk, and it does not require your team to move into a new inbox: timetoreply runs inside Outlook, Microsoft 365 and Google Workspace. You set goals and SLAs by team, customer, account or service tier. Each agent gets smart recommendations and prioritized queues in their inbox — live stats, automatic prioritization, a countdown timer on every email, and an alert when a reply is about to run late. Managers get a live dashboard and insights centre: leaderboards, shared-mailbox reporting, and custom trend and comparison reports, with emerging sentiment, intent and urgency signals to flag service risks early. Companies use it to keep their SLAs, coach agents with real data, and spread workloads more evenly. One customer raised responsiveness from 62% to 86%. timetoreply is SOC 2 Type II and ISO 27001 certified, HIPAA and GDPR compliant, and reads email header data only, never message content.