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Supportbench Services Inc.

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138 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.8
Serving customers since
2015

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Star Rating

128
10
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Supportbench Services Inc. Reviews

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Profile Name
Star Rating
128
10
0
0
0
DH
Daniel H.
08/13/2026
Validated Reviewer
Verified Current User
Review source: Organic

Way less admin work than Service Cloud

We moved over from Salesforce Service Cloud. Salesforce is powerful, but making even the smallest change was a massive headache that usually required outside help. With Supportbench, we can finally update workflows and dashboards ourselves. We still sync our Salesforce data so we don't lose any customer context, but the system just needs way less babysitting.
KH
Kelvin H.
08/12/2026
Validated Reviewer
Verified Current User
Review source: Organic

Finally, a help desk with actual human support.

Old tool which we use was fine for a while, but getting support was awful. Supportbench is totally different because we've had the exact same reps since day one. They didn't just toss a help doc at us—they actually sat down and helped rebuild our SLAs and routing. Having a tech team that genuinely gets our specific setup beats any software feature.
SM
sheetal m.
Systems Manager at saltimbanco italiano global art
09/22/2025
Validated Reviewer
Review source: G2 invite
Incentivized Review

Supportbench; Customer Oriented and Powerful Support System but Demands Deep Customization

Supportbench is extremely helpful in case management, with a customizable ticketing plan The app has an invaluable customer health score that assists us in being proactive about engagement The robust reporting capabilities from Supperbench ensures visible customer sentiment and accountability for team performance

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HQ Location:
Vancouver, British Columbia

Social

@supportbench

What is Supportbench Services Inc.?

Supportbench is the #1 rated B B helpdesk software designed for growing support teams and businesses in need of more advanced and feature-rich tools. With a focus on delivering exceptional value, ease of use, and scalability, Supportbench has become the preferred choice for businesses looking to professionalize and grow their support teams. Supportbench can scale and grow with you with one pricing model with all the features. Businesses can run Supportbench with an affordable cost per agent and as your agent cost goes up, so does your license cost marginally so you don’t feel the pinch. It’s a true cloud model that gets everyone on the same playing field, just pay for what you use.​

Details

Year Founded
2015