The possibility to work in a team and the support of IT

The AI agents are a relief for business operations. The customer service is excellent. Yael Lazarovic conducted a very helpful onboarding with us and was able to quickly assist us with the last uncertainties in the settings - thank you very much for that!

I run a boat tour business in Panama and recently migrated from respond.io to Superchat — and the difference has been remarkable. The interface is clean and intuitive, and within a short time I automated my entire customer messaging: an AI agent qualifies inquiries, and automations with HTTP requests talk to my booking backend to check real-time availability, send accurate offers, and deliver payment links — all inside WhatsApp and web chat. Customers can now go from first message to a paid booking without me touching my phone. A special mention for Yael and Luka: their friendliness and hands-on support during the whole setup were exceptional. I'm on the Advanced plan, which includes personal support calls — in one of them, Luka spotted a configuration issue in minutes that would have taken me hours to find. That level of support is rare. Highly recommended for any small business that wants to seriously automate customer communication.