Sumsub is very east to customize and use and their employees are very knowledgable and easy to work with.

The UI is structured well, and it's easy to find what you are looking for. It integrates amazingly with our platform to make verifying your account as easy as possible for a customer, but also for the agent who might be reviewing it. It works super fast with our back office, and when you approve an application, it is almost instantly translated into other connected workspaces. I honestly cannot give an opinion on the support, since we haven't ran into any major issues that would require reaching out to them, ever since I've been working with it. They are great at planning, scheduling meetings to discuss future implementations, and suggesting the best courses of action. I haven't used the AI aspect of it, but I'm sure it might be helpful, just not to everyone.

What I like the best about Sumsub are the user-friendly interface, verification levels, workflow builder and high success rate.