The tool gets the job done, but they have the best customer success team I've worked with.

Their Customer Success team (I've worked with Evan, Forrest and Sophia -- all SUPER knowledgeable and supportive). Hands down the best part of Streamline!<br><br>The DocuSign integration is also very helpful since we don't use an in-house CLM.<br><br>The new MCP Connector is a great bonus!

Streamline AI was remarkably easy to deploy and configure. Instead of a lengthy implementation process, we were able to build workflows, forms, and integrations and begin using the platform within a month or two. The Customer Success team, particularly Sophia and Forrest, have been outstanding partners throughout the rollout. They are responsive, knowledgeable, and genuinely invested in helping us succeed. I like that Streamline AI is flexible enough to support a range of legal functions like employment, privacy, etc., rather than just contracts. Having a single platform that provides visibility into legal workflows for the wider business is a game changer; but I also appreciate the permission settings, which allow our attorneys to collaborate directly on sensitive matters while maintaining appropriate confidentiality and access controls. The integrations have also been very valuable. Streamline works well with SharePoint, DocuSign, email intake, and other tools we already use, making the contract lifecycle management process more efficient and reducing the need to switch between systems. I also understand that Streamline was founded and designed by people who deeply understand the realities of in-house legal work. Features such as automated intake, routing, status tracking, reporting, approval workflows, and no-code customization directly address common pain points for legal teams. The platform is also evolving quickly, with regular enhancements and new functionality that demonstrate a strong commitment to innovation and customer feedback. Overall, Streamline AI has helped us improve visibility and efficiency across our Legal team so we can continue to be supportive business partners for our organisation. The automated workflow intake feature alone saves loads of valuable time our attorneys or a legal operations / contract manager would have needed to spend acknowledging receipt, delegating out the work, asking information from the business regarding their request, etc.