KSAVI Workforce is a comprehensive field service management solution designed to enhance employee productivity, reduce operational costs, and increase profitability for organizations delivering on-site services. By facilitating real-time communication between service centers and mobile workers, it significantly boosts daily job completion rates. The software's optimal job scheduling, combined with mobile asset management, elevates customer satisfaction and upholds a strong company reputation. Its user-friendly interface allows management to intuitively organize, monitor, and evaluate tasks, while features like GPS optimization and digital mapping streamline route planning, thereby improving field employee efficiency.
Key Features and Functionality:
- Optimal Scheduling: Plan and optimize resource activities using drag-and-drop scheduling, track customer appointments, and manage employee availability with color-coded schedules.
- Work Order Management: Standardize workforce processes, maintain a history of work orders, monitor SLA deadlines, and configure recurring orders to automate task generation.
- Customer Management: Store customer data and business objects, assign SLA contracts, and manage resources installed at each customer site.
- Inventory Management: Utilize functional warehouses with inventory documents, track stock movements, and manage virtual warehouses for employees and customers.
- Mobile Access: Provide field staff with an online mobile application to receive urgent tasks, capture customer signatures, and store task realization data on-site.
Primary Value and Solutions Provided:
KSAVI Workforce addresses the challenges of managing field services by offering a unified platform that streamlines operations, enhances communication, and optimizes resource allocation. It minimizes service costs through electronic task flows, reduces transportation expenses via route optimization, and improves service quality by monitoring task completion against SLA terms. By integrating real-time data and comprehensive reporting, the software empowers organizations to make informed decisions, leading to increased customer satisfaction and sustained business growth.
