Silvox is AI-powered customer support software that turns customer emails into organized support tickets and drafts responses for team review. It categorizes inquiries and generates suggestions using stored business knowledge like shipping times, return policies, and order details. The software integrates with Gmail, Outlook, and other IMAP services, connecting to mailboxes without data migration. Its ticket system prioritizes requests, helping teams address urgent issues. Administrators can invite members, assign tickets, and manage roles via the dashboard. Silvox generates responses based on company data, flagging tickets for human review when information is insufficient. Data is stored in European infrastructure, with databases in Stockholm and AI models in France. The platform offers subscription tiers based on team size and AI usage, with data export available anytime.
