---
title: Silvox Reviews
meta_title: 'Silvox Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Silvox works for a business like yours.
date_modified: '2026-08-25'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Silvox Reviews
**Vendor:** Silvox  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)
## About Silvox
Silvox is AI-powered customer support software that turns customer emails into organized support tickets and drafts responses for team review. It categorizes inquiries and generates suggestions using stored business knowledge like shipping times, return policies, and order details. The software integrates with Gmail, Outlook, and other IMAP services, connecting to mailboxes without data migration. Its ticket system prioritizes requests, helping teams address urgent issues. Administrators can invite members, assign tickets, and manage roles via the dashboard. Silvox generates responses based on company data, flagging tickets for human review when information is insufficient. Data is stored in European infrastructure, with databases in Stockholm and AI models in France. The platform offers subscription tiers based on team size and AI usage, with data export available anytime.






- [View Silvox pricing details and edition comparison](https://www.g2.com/products/silvox/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-26+01%3A23%3A58+-0500&secure%5Bsession_id%5D=dcd29cad-b741-48aa-856e-aa05d0415f9d&secure%5Btoken%5D=2c813f7e8d7038f5d0fe303defeef4a25ff65336e46593dac14b99de0fe464d1&format=llm_user)

## Silvox Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database
- Workflow Management
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Queue Management
- Inbox Management
- Support Ticket Management
- Email Management

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice
- Video Chat

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Third-Party Integrations
- Reporting
- Activity Dashboard
- Mobile Access

**Additional Functionality**
- Automated Routing
- Chatbot
- Reporting & Statistics
- Autoresponders
- AI Copilot
- Real-Time Monitoring
- CRM
- Gamification
- Conversation Intelligence
- Customizable Fields
- Surveys & Feedback
- Key Performance Indicators
- Collaboration Tools
- Multi-Channel Communication
- Voice Recognition
- Live Chat
- Task Automation
- IVR
- Language Detection
- Multiple Data Sources
- Predictive Analytics
- API
- Alerts/Escalation
- Data Security
- Interaction Tracking
- Prioritization
- Secure Data Storage
- Macros/Templated Responses
- Performance Metrics
- Single Sign On
- Mobile App
- Reporting/Analytics
- Access Controls/Permissions
- Email Templates
- Real-Time Notifications
- Automated Responses
- Data Import/Export
- Personalization
- Workflow Automation

## Top Silvox Alternatives
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,628 reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,971 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,694 reviews)