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ServiceNow EmployeeWorks is a cloud-based AI platform, purpose-built for large enterprises, that resolves employees' IT support issues - instantly and automatically.
Unify your approach to hyperautomation with API integration and robotic process automation (RPA), all on a single platform. Automate and connect anything to ServiceNow.
ServiceNow Integrated Risk Management (IRM) delivers risk and compliance management that’s smarter, faster, and more automated than ever.
ServiceNow Security Operations is an Enterprise Security Response engine offering security incident response, vulnerability response, configuration compliance, and threat intelligence. It’s built on the intelligent workflows, automation, orchestration, and deep connection with IT of the ServiceNow platform.
Deliver a streamlined buying experience. Digitize your processes to empower employees with self-service, align work teams, and boost productivity.
ServiceNow CPQ is a high-performance Commerce Logic Engine, a solution enabling businesses to sell their products and services more effectively through direct sales teams and digital commerce channels with more guided, flexible, and interactive selling experiences. We do this by providing a dedicated headless engine to govern the logic, rules, and recommendations that direct how products can and should be configured and sold, augmenting CPQ and commerce platforms. By providing an easy-to-manage, flexible, centralized solution for managing how solutions can and should be configured and sold, businesses can accelerate their GTM agility, reduce system administration costs, and increase selling effectiveness and efficiency across digital and direct selling channels.
ServiceNow applications automate, predict, digitize and optimize business processes and tasks, across IT, Customer Service, Security Operations and Human Resources, creating a better experience for employees and customers while transforming enterprise.
ServiceNow EA enables organizations to reduce costs and risks while eliminating technical debt and accelerating transformation. We deliver the springboard for sustainable, long-term success by: • Facilitating improved collaboration across business areas • Simplifying the integration of business, technology, processes, and people • Streamlining the connection of EA with strategy and delivery As the only solution integrated natively with the Now platform, ServiceNow is the only choice for organizations looking to optimize the business impact of their EA initiatives.
ServiceNow DevOps is a comprehensive solution designed to bridge the gap between development and operations teams, enhancing collaboration and automating processes to accelerate software delivery. By integrating seamlessly with existing DevOps toolchains, it provides real-time visibility into each stage of the development lifecycle, from planning and coding to deployment. This integration enables organizations to streamline workflows, reduce manual tasks, and ensure compliance without compromising speed or quality. Key Features and Functionality: - Automated Change Management: Automatically creates and manages change requests within the development pipeline, reducing administrative overhead and expediting approvals. - Integration with DevOps Tools: Supports out-of-the-box integrations with popular tools such as Jira, GitHub, Bitbucket, and Jenkins, facilitating a cohesive development environment. - Real-Time Insights: Offers dashboards and analytics that provide visibility into development activities, enabling teams to monitor performance metrics and identify bottlenecks. - Enhanced Collaboration: Fosters better communication between development and operations teams by providing a unified platform for tracking and managing development processes. Primary Value and User Solutions: ServiceNow DevOps addresses the common challenges of siloed teams and fragmented processes by unifying development and operations within a single platform. It automates routine tasks, such as change approvals and ticketing, allowing developers to focus on innovation while maintaining compliance and governance standards. By providing end-to-end visibility and real-time insights, it empowers organizations to deliver high-quality software faster, adapt to market changes swiftly, and achieve continuous improvement in their development practices.
The visibility provided by the ticketing system in tracking access requests is beneficial, especially when coordinating with teams across different time zones. Service mapping is also a valuable feature that clarifies dependencies between systems and helps identify issues more efficiently.
View Full ReviewHRSD provides essential built-in access control lists and effective workflows for HR case management, which have been beneficial for the agency's operations. The software has helped streamline various HR processes, including wellness, disability, payroll, and benefits inquiries.
View Full ReviewServiceNow allows employees to work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it.
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