SERVICE PROVIDER

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Infor Service Management is a comprehensive enterprise resource planning (ERP) solution tailored for service-oriented companies, field service providers, and equipment manufacturers. It offers a unified platform to manage the entire service lifecycle, from initial customer engagement to final invoicing, ensuring seamless operations and enhanced customer satisfaction. Key Features and Functionality: - Integrated Accounting: Supports multi-company financial management, including fixed assets, billing, and invoicing, facilitating improved cash flow and financial oversight. - Customer Relationship Management (CRM: Provides a robust CRM module with Outlook integration, enabling efficient management of customer interactions and relationships. - Material Requirements Planning (MRP: Assists in planning and managing material purchases and production across single or multiple warehouses, optimizing inventory levels. - Rental Management: Offers integrated rental management capabilities, allowing for efficient handling of equipment rentals and associated processes. - Service Operations: Includes functionalities for service contracts, sales estimates and orders, service scheduling and dispatching, preventive maintenance, equipment configuration, inspections, purchasing, call center management, warranty, and expense tracking. Primary Value and User Benefits: Infor Service Management empowers service organizations to streamline their operations by providing a single, integrated system that covers all aspects of the service business cycle. This integration eliminates the need for multiple disparate systems, reducing data entry errors and improving operational efficiency. By offering real-time data access and comprehensive functionality, the solution enables businesses to enhance customer service, optimize resource utilization, and drive profitability. Additionally, its flexibility and scalability support business growth and adaptation to evolving market demands.