Revol CRM+ is a comprehensive Customer Relationship Management solution designed to provide businesses with a real-time, 360-degree view of their customers. It seamlessly integrates information across the entire customer lifecycle—from lead generation through opportunity management, sales orders, fulfillment, renewals, upselling, cross-selling, and support. Beyond traditional CRM functionalities, Revol CRM+ offers advanced features such as sales force automation, customer service management, marketing automation, quoting, order management, commissions, sales forecasting, and integrated e-commerce capabilities.
Key Features and Functionality:
- Sales Force Automation : Empowers sales teams with integrated processes covering account management, opportunity tracking, upselling, quoting, sales forecasting, order management, fulfillment, and sales commissions. Provides real-time visibility into every aspect of the customer relationship, including support cases and back-office information like contracts and inventory.
- Customer Service Management: Delivers a 360-degree view of customers to enhance satisfaction, attract new clients, and reduce service costs. Ensures that all customer-facing departments—sales, support, service, contracts, and fulfillment—have access to complete, real-time customer data, enabling better support and facilitating upselling and cross-selling opportunities.
- Marketing Automation: Automates the entire marketing process, aligning campaigns and programs with sales teams. Enables the generation of highly qualified leads ready for sales engagement, providing a framework to target, build, execute, and measure marketing campaigns. Tracks and measures prospect activity, identifies when a lead meets buyer-readiness conditions, and seamlessly passes the lead to sales upon meeting predefined criteria.
Primary Value and User Solutions:
Revol CRM+ addresses the need for a unified, real-time view of customer interactions, enabling businesses to enhance customer satisfaction, streamline sales processes, and improve marketing effectiveness. By integrating sales, customer service, and marketing functions, it eliminates data silos, reduces manual processes, and provides actionable insights. This holistic approach allows organizations to make informed decisions, foster stronger customer relationships, and drive revenue growth.
