Deploying Retino to our stores (both online and retail) was a game-changing moment in handling complaints and returns. We operate in 17 markets and with such volume and breadth it was not easy to have an overview of everything. We keep all records in one place and have a clear overview of all cases thanks to advanced dashboards. Everyone involved in reverse logistic works with Retino, from customer service to retail stores to warehouse employees. All communication - internal as well as with customers - is processed in one place, so it is very easy to find your way around and get all necessary information with each case. Automation saves us up to 70% of the time that needs to be devoted on processing the case, so customer service can focus on other activities that support the growth of our business without missing a deadline. Thanks to Retino, 99% of our customers are satisfied with the speed and course of solving their case, and they also have a complete overview of the return/claim process thanks to the customer portal, where they can see the entire history of solving their case. With Retino, you will not only save a lot of time, but also money, and if you use it well, customers will be much more satisfied with your approach.

Retino is a fantastic addition to our e-shop. It's easy to use, and it has helped us improve our customer service by leaps and bounds. We've seen a significant reduction in errors and returns since we started using it.

The perfect tool for every e-shop. Retino helps us save time. With one click, we order transport for the customer and send him instructions at the same time. Our customers are happy with the tool and so are we! :)