At a utility company’s public relations and marketing, the biggest pressure point is not creativity but clarity and timing. More often than not, we require a translation because we need to get a message through to a real person quickly and responsibly, not just check a box. What I like about Rapid Translate is that it makes using translation services a lot less stressful. I’m able to log in and upload the material we require translated and the workflow is simple enough that it doesn’t become back-and-forth. When you share customer-facing information or anything that needs to look good, it’s important that the finished translations come back clean and professional. We’ve put it to practical use over and over again, from communications to customers and public notices to supporting documentation where accuracy matters and delays create issues. To sum it up, because it is reliable, I will continue to use this.

In my current role as VP, Relationship Manager at Austin Bank, I assist the branch and client servicing team in their processing of customer requests especially in cases where the customer has submitted documents in German, Portuguese, French etc. I submit certified translation requests to Rapid Translate to onboard clients, process loans, and comply with documentation requirements. In the last one year, I have completed at least five certified translation orders through my account, as you will see in the attached screenshot of the dashboard. The Rapid Translate platform is straightforward enough that I can upload documents directly without relying on another team. Quick service - Usually, we deliver translation content within hours. All translations we have completed so far are certified and accepted without issue. With this system, we do not need internal escalation queues anymore and we can serve clients faster.

We often have certified translations for customer documents submitted by a financial institution branch operations manager like id, legal document, foreign certificate, etc. Rapid Translate consistently delivers accurate certified translations accepted by USCIS. The interface is simple enough that even frontline staff with little training can upload and process requests. What I value most is the access and control of it. Earlier, we had to send documents to the corporate teams and wait for weeks. We are able to solve cases same day or next and keep the customer engaged.