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Qualtrics

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4,290 reviews
  • 4 profiles
  • 19 categories
Average star rating
4.4
#1 in 2 categories
Grid® leader
Serving customers since
2002

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Qualtrics Reviews

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Profile Name
Star Rating
2876
1160
199
33
22
Amy N.
AN
Amy N.
04/28/2026
Validated Reviewer
Review source: Organic
Incentivized Review

Flexible Surveys, but Setup Can Be Complex

It is relatively easy to use once surveys and data collection have been set up. Surveys can be adapted, edited, and paused as needed.
Duke K.
DK
Duke K.
Senior Manager of Strategy & Experience Management | Health Insurance
04/27/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Customizable Insights, but Setup Challenges

I use Qualtrics Employee Experience to gauge employee satisfaction and host a virtual suggestion box. I love how I can easily customize interactions for each department while keeping the core consistent. The dashboards are really nice once you learn how to customize them, and there are a lot of reporting features and AI tools that managers can use. Each manager can see how their team compares to the department and organization overall on several metrics and even specific questions.
Duke K.
DK
Duke K.
Senior Manager of Strategy & Experience Management | Health Insurance
04/27/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Efficient Data Integration with Room for Growth

I love that Qualtrics Customer Experience is so easy to use. It provides a common language for us to speak internally, making it easier to discuss specific dashboards across different departments. People are getting used to referring to and asking about specific details across departments, which helps break down silos. The initial setup was pretty easy, and we had a great implementer.

About

Contact

Phone:
800-340-9194
HQ Location:
Provo, UT

Social

@Qualtrics

What is Qualtrics?

Qualtrics provides experience management software that helps businesses capture customer, employee, product, and brand insights to improve decision-making and customer satisfaction.

Details

Year Founded
2002
Ownership
NASDAQ: XM