Nice software, and the communication was great throughout. They showed good knowledge of the process and made everything clear and easy to follow.

I appreciated that Prelaunch.com was flexible when our schedule and launch date kept changing, and they communicated deadlines while giving us time when we missed them. They are very understanding of startups' commitments and other deadlines. And they will always extend asset return deadlines when there is a need. The weekly syncs were helpful, and I liked staying in touch on Slack. Since we didn’t have a Meta account to run ads, their help with running ads, ad copy, and ad designs was very useful, and I appreciated their guidance. I also found the pre-launch dashboard helpful for seeing which ads were doing well and where people were coming from. Our PM actively shared their honest thoughts on the product and ad results and there was no sugar coating of feedback which I appreciated a lot. They would make it a point to stop ads early if there was ever a need and allocate resources elsewhere where they felt we'd see a positive improvement. Our onboarding manager was friendly and flexible during onboarding, and her timely updates made the process feel more lively and helpful. The market research helped, even though it wasn’t as thorough as I’d hoped, and I appreciated the effort the team put into running ads and creating the creatives. The design team was great to work with. I really liked that they were very hands-on with the page design and open to feedback. Even when there was uncertainty on a binary design decision they would clearly outline the pros and cons of either approach.

They are extremely helpful and go out of their way to understand your business goals. Albert in particular did fantastic work and he is truly brilliant and an expert in bringing new innovations to market.