We don't. We have already transitioned to another provider and will leave Podium for good as soon as our contract is paid off.

As a small business with a small team, we receive messages from several sources, including text, calls, Yelp, website inquiries, and more. Podium has helped us create a more seamless communication process that everyone on the team can see, use, and adjust as needed. The automations and AI have also helped us provide faster, more thorough service to customers, and we no longer have to sort through every channel to track down client info, job status, and other details. We have run into some challenges training the AI to align with our performance expectations, but we’ve realized there are still some settings and details we don’t fully understand yet. After meeting with the Podium support team, we feel confident we can build a structure that’s more consistent and reliable. Overall, the Podium support team has been incredibly responsive, easy to work with, and knowledgeable about their services.

I find being able to keep in touch with my customers via chat and text extremely convenient.