I really enjoy the quick and easily accessible way I can interact with our customers, and how I’m able to assist them when they need help.

What I liked most was how easy it made customer communication in one place we were getting messages from different channels before and it become Messy pretty quickly. Podium help organise reviews, texts and customer interactions without needing to jump between tools all day. The tool is very easy to use and smooth interface and the review request feature also work the better than I expected we started getting more customer feedback consistently after using it for a week.

We like that it includes features such as call forwarding with rules, auto-answering with text replies, and updates about new Google reviews.