It centralizes all text, calls, inquiries and payments

I really like that Podium allows us to contact our customers without having to use our personal cell phone numbers. It's great that we can text and call customers directly from Podium, making communication a lot easier. The capability to schedule texts or send bulk text messages is also very helpful for our business, especially during busy times. Being able to text customers means they can reply at their convenience if they can't pick up the phone right away, and scheduled messages help us send appointment reminders with ease. Sharing a system where we can all see text and call interactions is valuable too, as it lets us continue conversations smoothly across team members. Plus, setting up Podium was extremely easy, just by logging in with a username and password. Overall, it significantly facilitates our business operations.

I love how Podium follows up on calls, which has been really helpful. The people at Podium are also very friendly, and it's great having a dedicated rep to talk to for issues. We use Podium for phones, FSM, and reviews, and it's been addressing problems like missing phone calls and lead generation.