Podium

Show rating breakdown
2,159 reviews
  • 4 profiles
  • 20 categories
Average star rating
4.5
#1 in 3 categories
Grid® leader
Serving customers since
2014

Profile Name

Star Rating

1659
385
62
12
41

Podium Reviews

Review Filters
Profile Name
Star Rating
1659
385
62
12
41
Chandell C.
CC
Chandell C.
Small-Business (50 or fewer emp.)
09/28/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Effortless Customer Interaction, But Needs Tweaks

I like that Podium instantly picks up missed calls and starts responding, even though it can be a bit much at times. The automatic Google reminder is also great, and I find the texting feature with customers very valuable. The initial setup was pretty good, and it's more affordable than what we used before. I also use it with Housecall Pro.
Verified User in Public Relations and Communications
AP
Verified User in Public Relations and Communications
Mid-Market (51-1000 emp.)
09/28/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Two-Way Customer Texting with Easy Conversation Assignment

the two-way texting with customers. Also, conversations can be assigned to anyone in our company that is a registered user
Verified User in Utilities
AU
Verified User in Utilities
Small-Business (50 or fewer emp.)
09/28/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Helpful Call Reviews and Transcripts That Keep Customer Needs on Track

Ability to review calls; transcripts are helpful to make sure all customer needs are met

About

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HQ Location:
Lehi, UT

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What is Podium?

Podium builds the AI Employees that power local businesses. Trusted by 60,000+ businesses across Automotive, Home Services, Aesthetics, and Retail, Podium's AI Employees increase lead conversion by 45% and generate 30% more revenue, without adding headcount.

Details

Year Founded
2014
Website
www.podium.com