What I love most about Peerbound is how much time it’s given us back. The Slack app and automation for finding, organizing, and delivering customer proof have been a lifesaver. It pulls insights from calls, customer stories, G2 reviews, and more, all while being easy to set up and integrate with tools like Slack and Salesforce. Setting up the Gong integration was unbelievably quick, and we started seeing customer moments flow in right away. It’s simple but incredibly powerful, and it’s become a key part of how we operate. Another standout is their support team. They take feedback seriously and deliver updates so fast, it’s amazing. It feels like they’re part of our team. For example, when I asked about tagging moments or tweaking approval workflows, they acted on it immediately. Peerbound isn’t just a tool; it’s a partnership. The proactive moments feed into Slack, the tailored customer story templates, and the clarity around customer sentiment have all made an immediate impact for us. It’s been a true game changer for our customer marketing efforts.

Peerbound has been a game changer for making our advocacy efforts more efficient and impactful at Gainsight. The ease of generating customer stories and quotes directly from call recordings has significantly reduced the time it takes to move from concept to content. I love how I can upload a recording and get a well-structured draft in literally 90 seconds. It reduced case study production time from 90 days to 42 days, a 53% improvement. The Slack app integration has also been a huge win, especially with sales and marketing teams using it regularly to surface insights and customer proof automatically. It’s one of the most engaged Slack channels in the company. Sales also receive Proactive Proof emails after their calls, giving them personalized proof based on the prospect's pain points and industry. We see an open rate of 70% on these. The customization options are great, and Peerbound's support team has been responsive every step of the way. They’ve been open to feedback, and I’ve seen them implement suggestions, like adding direct links from Slack alerts to moments in Peerbound or fields to better sort active products, which has made it even more user-friendly. Overall, the mix of automation, thoughtful features, and customer support makes it a staple in my toolkit.

Peerbound helps us sift through the hundreds of calls to find the gems that our customers are saying about us. Peerbound is also helping us arm our sales team with customer quotes and eliminating manual processes for our marketing team.