I like the good analysis options regarding the performance of individual carriers, which are helpful in discussions with shipping service providers. Additionally, I appreciate the embedding of tracking on our own site, which brings the customer back to our shop and possibly encourages them to make another purchase more quickly. Furthermore, our customers are informed via email about every further progress on their order starting from the shipping provision, which reduces unnecessary inquiries to customer service like "Where is my order?" Moreover, you can also incorporate a review link, such as Trustpilot, via the email editor, which in turn helps to collect reviews for the shop.

ParcLab is very helpful because it makes parcel tracking easy. It always shows every step along a parcel’s route and, above all, it displays the tracking number for both shipping and returns. Further allows to change the customer's e-mail address, in case it was necessary ( the order confirmation has not arrived), for example if the customer has changed their e-mail address or if the customer's usual e-mail does not work.

I find it extremely useful to be updated on the status advancements of an order, the goods present in the order, and to have access to the customer's personal data. The search bar is really useful because it allows me to perform searches with different criteria such as email, phone, first and last name, or order number. This makes the work much simpler because only one piece of customer data is needed to find the necessary information or the tracking to know where the goods actually are. Moreover, the usage is really simple.