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parcelLab

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279 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.6
#1 in 4 categories
Grid® leader
Serving customers since
2015
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parcelLab Reviews

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Profile Name
Star Rating
216
57
6
0
0
Pietro S.
PS
Pietro S.
05/24/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review
Translated Using AI

Simple to use and rich in information

the simplicity of use and the completeness of information
Verified User in Consumer Services
AC
Verified User in Consumer Services
04/30/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Essential for Monitoring Deliveries, but Improvable

I like the ability to view the emails sent by our system regarding an order and, in case of an incorrect email address, the ability to forward the email to another address. I find that the initial installation of parcelLab was very easy and intuitive.
Verified User in Apparel & Fashion
IA
Verified User in Apparel & Fashion
04/29/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Fast, Clear, and Easy Order & Return Status Tracking

It works fast, easy to use and clear. You can fast check the order status, and useful for return status of the orders with all the info needed.

About

Contact

HQ Location:
Boston, Massachusetts

Social

@parcellab_en

What is parcelLab?

parcelLab is a global leader in post-purchase experience software, empowering the world’s top brands, from IKEA and Urban Outfitters to YETI and Chico’s, to turn shipping, delivery, and returns into powerful moments that drive loyalty and revenue. parcelLab’s platform manages the post-purchase experience across 175 countries and tracks shipping data from more than 550+ carriers. When enterprises use parcelLab’s solutions, they gain complete control over their customer journey after checkout. The result? Lower costs, higher repeat purchases, and unforgettable brand experiences that keep customers coming back. Discover more at www.parcellab.com.

Details

Year Founded
2015
Website
parcellab.com