parcelLab

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288 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.6
#1 in 4 categories
Grid® leader
Serving customers since
2015
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parcelLab Reviews

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Profile Name
Star Rating
221
61
6
0
0
Leah S.
LS
Leah S.
Senior Showroom Support AdvisorEnterprise (> 1000 emp.)
07/09/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Clear, Easy-to-Navigate Platform for Quick Client Updates and Email Resends

I like that the platform is very clear and easy to navigate. I can quickly update clients’ details and resend emails whenever needed.
Carlos C.
CC
Carlos C.
Customer Support ManagerMid-Market (51-1000 emp.)
07/02/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Easy to Handle with a Straightforward Return System

Easy to handle, with a straightforward return system that works well for my daily use.
Yahia K.
YK
Yahia K.
Customer service agentMid-Market (51-1000 emp.)
07/02/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Agent Review - ParcelLab

The best feature is the detailed information available while it's easy to use - ease to implement with our other systems like Shopify - and the great customer service provided

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HQ Location:
Boston, Massachusetts

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What is parcelLab?

parcelLab is a global leader in post-purchase experience software, empowering the world’s top brands, from IKEA and Urban Outfitters to YETI and Chico’s, to turn shipping, delivery, and returns into powerful moments that drive loyalty and revenue. parcelLab’s platform manages the post-purchase experience across 175 countries and tracks shipping data from more than 550+ carriers. When enterprises use parcelLab’s solutions, they gain complete control over their customer journey after checkout. The result? Lower costs, higher repeat purchases, and unforgettable brand experiences that keep customers coming back. Discover more at www.parcellab.com.

Details

Year Founded
2015
Website
parcellab.com