parcelLab
279 reviews
- 1 profiles
- 4 categories
Average star rating
4.6
#1 in 4 categories
Grid® leader
Serving customers since
2015
parcelLab Reviews
AR
Verified User in Retail
Powerful Post-Purchase Visibility, but Setup and Configuration Can Be Complex
The best thing about parcelLab is the visibility and control it provides throughout the post-purchase customer journey. It allows us to deliver clear, proactive shipment updates across multiple carriers, which improves the customer experience and reduces "where is my order?" enquiries. The platform is easy to manage, integrates well with our ecommerce ecosystem, and gives us flexibility to tailor tracking communications to match our brand. We have also found the reporting and exception management capabilities valuable for identifying delivery issues early and helping teams respond more quickly when problems arise.
MM
Mario M.
Dedicated Customer Service Expert with Proven Problem-Solving Skills and Passion for Enhancing Customer Satisfaction.Effortless Order Tracking with In-Depth Insights
I like parcelLab because of the overall detailed information available when checking orders. I also appreciate being able to see when the order was delivered. Everything is simple and easy to understand.
AL
Verified User in Luxury Goods & Jewelry
Easy to use tool to support in returns journey
Straightforward and streamlined product making it easy to use and an effective tool to support with our returns processes.
Discussions and demos during customer success day as well as with CSM and team show that there are lot of features coming that will benefit our business
About
What is parcelLab?
parcelLab is a global leader in post-purchase experience software, empowering the world’s top brands, from IKEA and Urban Outfitters to YETI and Chico’s, to turn shipping, delivery, and returns into powerful moments that drive loyalty and revenue. parcelLab’s platform manages the post-purchase experience across 175 countries and tracks shipping data from more than 550+ carriers. When enterprises use parcelLab’s solutions, they gain complete control over their customer journey after checkout. The result? Lower costs, higher repeat purchases, and unforgettable brand experiences that keep customers coming back. Discover more at www.parcellab.com.
Details
Year Founded
2015
Website
parcellab.com