parcelLab

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4.6 out of 5 stars
288 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.6
#1 in 4 categories
Grid® leader
Serving customers since
2015
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parcelLab

288 reviews

parcelLab is a post-purchase software platform that enhances customer engagement and loyalty. It streamlines the shopping journey, from conversion to order tracking and returns management.

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parcelLab Reviews

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Profile Name
Star Rating
221
61
6
0
0
Verified User in Capital Markets
IC
Verified User in Capital Markets
Small-Business (50 or fewer emp.)
10/10/2026
Validated Reviewer
Review source: Organic Review from User Profile
Incentivized Review
Translated Using AI

Comfortable and fast to use

|parcelLab
Ease of use and speed of use
Marie T.
MT
Marie T.
Customer SupportMid-Market (51-1000 emp.)
10/10/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Translated Using AI

Very good overview and presentation with proactive effect

|parcelLab
Parcellab offers a very good overview and presentation of pending deliveries to customers. The integration with Otto works well. Deliveries can be accessed quickly and easily - also at a very good speed. If there are any questions or problems, customer service responds reliably and provides an answer to the respective question. Parcellab is worthwhile and impeccable in terms of value for money, especially considering the automation of functions.
AA
Abdelrahim A.
customer serviceMid-Market (51-1000 emp.)
10/05/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

good

|parcelLab
It’s helpful for customer service inquiries related to order status, which makes it a great asset.

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HQ Location:
Boston, Massachusetts

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What is parcelLab?

parcelLab is a global leader in post-purchase experience software, empowering the world’s top brands, from IKEA and Urban Outfitters to YETI and Chico’s, to turn shipping, delivery, and returns into powerful moments that drive loyalty and revenue. parcelLab’s platform manages the post-purchase experience across 175 countries and tracks shipping data from more than 550+ carriers. When enterprises use parcelLab’s solutions, they gain complete control over their customer journey after checkout. The result? Lower costs, higher repeat purchases, and unforgettable brand experiences that keep customers coming back. Discover more at www.parcellab.com.

Details

Year Founded
2015
Website
parcellab.com