Surfacing tracking information regarding orders and their returns is easy and intuitive. My favorite feature is being able to see the full communication and return timeline from the trackings page.

Sometimes when I am using a company such as a shipping (freight) service, the carrier's website will not give me sufficient detail about what actually took place during the shipments; therefore, sometimes it's relatively difficult to understand something completely. The website that has positively impacted me the most in relation to this issue is ParcelLab. I like the fact that I can see everything I need from one source (ParcelLab) and also that the information displayed is more comprehensive than what I find on the carrier's websites regarding tracking. The benefit to me is that instead of having multiple websites open at one time to view the complete status and timeline of a delivery, I can be viewing all this information through ParcelLab. This saves hours of time in my shift by allowing me to be much more efficient when accessing shipping information. Additionally, another benefit of ParcelLab is how it has improved my ability to answer customer inquiries. Whenever I get a call or email from a customer asking why there are delays or are looking for information about a particular shipment and would like to know when their order is going to be delivered, I don't have to rely on making assumptions, going back and forth between sources and tools. I also believe that ParcelLab has helped me proactively identify possible problems.

the ease of use of the parcel lab system