From a customer service perspective, I like the clear order and return tracking. The proactive customer notifications and the control over branded messages and reporting.

As a marketing user, I find the campaign interface simple and straightforward. Retrieving data after a campaign has ended is also very easy, allowing me to create reports in less than 30 minutes. The parcelLab team has been a great partner throughout our B2C initiative, including supporting us during the launch. Their team is always quick to respond whenever we have questions or need assistance, and they consistently take the time to help us explore possible solutions. Everyone I have interacted with at parcelLab has provided excellent support, and I would rate the team a perfect 10 out of 10. I also really appreciate the turnkey implementation. Whenever we need to make changes or explore new possibilities, there is always someone available to guide us and work through the options with us.

I really like that parcelLab is easy to use, making the process of tracking parcels for my online store simple. The ability to integrate a lot of things into it is a big plus, especially with its good integration into DXA and the other apps and websites we use. The initial setup was very easy, which made getting started a breeze.