parcelLab
288 reviews
- 1 profiles
- 4 categories
Average star rating
4.6
#1 in 4 categories
Grid® leader
Serving customers since
2015
parcelLab Reviews
AA
Amr A.
Dutch customer service representativeSmall-Business (50 or fewer emp.)Efficient, Customer‑Friendly Solution
I’ve been using Parcellab for about two months so far. I really like how easy it is to create a return label for customers, and how clearly it lets me choose whether the return is free or not. I also like the way we can track the order and see which refund option we selected for the customer. Overall, it’s very straightforward—usually it takes about a minute and it’s done.
UF
Verified User in Furniture
Small-Business (50 or fewer emp.)Reduce the load on customer service with automatic responses about delays
Reduce the workload of customer service by automating responses about possible delays for customers.
M
Michele .
customer service co workerEnterprise (> 1000 emp.)Organized Design and Strong Tracking Performance
it have an ordinated design and the performance of tracking
About
What is parcelLab?
parcelLab is a global leader in post-purchase experience software, empowering the world’s top brands, from IKEA and Urban Outfitters to YETI and Chico’s, to turn shipping, delivery, and returns into powerful moments that drive loyalty and revenue. parcelLab’s platform manages the post-purchase experience across 175 countries and tracks shipping data from more than 550+ carriers. When enterprises use parcelLab’s solutions, they gain complete control over their customer journey after checkout. The result? Lower costs, higher repeat purchases, and unforgettable brand experiences that keep customers coming back. Discover more at www.parcellab.com.
Details
Year Founded
2015
Website
parcellab.com