parcelLab
279 reviews
- 1 profiles
- 4 categories
Average star rating
4.6
#1 in 4 categories
Grid® leader
Serving customers since
2015
parcelLab Reviews
G
Verified User
Effortless Parcel Tracking with Robust Integrations
I really like that parcelLab is easy to use, making the process of tracking parcels for my online store simple. The ability to integrate a lot of things into it is a big plus, especially with its good integration into DXA and the other apps and websites we use. The initial setup was very easy, which made getting started a breeze.
AR
Verified User in Retail
Easy Setup, Helpful Support, and AI Copilot That Improves Our Emails
The interface is easy to use and doesn't require a lot to setup. It has been easy for us create create and develop our customer journey helping customers along the way with their returns and their delivery. Support team is easy to reach and helpful. AI Copilot is also a nice help when it come to improve our current emails.
MB
martino b.
Fast Issue Identification and Tracking, Though It Can Be Slow at Times
Very quick to identify issues and tracking.
What stands out most about parcelLab is its ability to transform routine order tracking and returns into fully branded, hyper-personalized customer experiences.
I frequently highlight how it effectively reduces support strain while boosting buyer loyalty.
About
What is parcelLab?
parcelLab is a global leader in post-purchase experience software, empowering the world’s top brands, from IKEA and Urban Outfitters to YETI and Chico’s, to turn shipping, delivery, and returns into powerful moments that drive loyalty and revenue. parcelLab’s platform manages the post-purchase experience across 175 countries and tracks shipping data from more than 550+ carriers. When enterprises use parcelLab’s solutions, they gain complete control over their customer journey after checkout. The result? Lower costs, higher repeat purchases, and unforgettable brand experiences that keep customers coming back. Discover more at www.parcellab.com.
Details
Year Founded
2015
Website
parcellab.com