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parcelLab

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279 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.6
#1 in 4 categories
Grid® leader
Serving customers since
2015
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parcelLab Reviews

Review Filters
Profile Name
Star Rating
216
57
6
0
0
Mkhululi M.
MM
Mkhululi M.
CSR at Ascensos
07/16/2026
Validated Reviewer
Review source: Organic Review from User Profile

Real-Time Order Tracking with Helpful Customer Updates

Real time order tracking and customer updates
Kristeel M.
KM
Kristeel M.
07/15/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Simple, Intuitive, and a Joy to Use

It’s simple to use and very intuitive. I really enjoy using it.
CM
Clair M.
07/15/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Fantastic Email Tracking and Management

Clients receive their updates via automated email, and we can log in to view them at any time. If needed, we can resend the emails, and the best part is being able to see whether the client has opened the message (especially when they say they haven’t received it).

About

Contact

HQ Location:
Boston, Massachusetts

Social

@parcellab_en

What is parcelLab?

parcelLab is a global leader in post-purchase experience software, empowering the world’s top brands, from IKEA and Urban Outfitters to YETI and Chico’s, to turn shipping, delivery, and returns into powerful moments that drive loyalty and revenue. parcelLab’s platform manages the post-purchase experience across 175 countries and tracks shipping data from more than 550+ carriers. When enterprises use parcelLab’s solutions, they gain complete control over their customer journey after checkout. The result? Lower costs, higher repeat purchases, and unforgettable brand experiences that keep customers coming back. Discover more at www.parcellab.com.

Details

Year Founded
2015
Website
parcellab.com