parcelLab

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288 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.6
#1 in 4 categories
Grid® leader
Serving customers since
2015
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parcelLab Reviews

Review Filters
Profile Name
Star Rating
221
61
6
0
0
Verified User in Luxury Goods & Jewelry
UL
Verified User in Luxury Goods & Jewelry
Enterprise (> 1000 emp.)
10/14/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Clear Client Journey Timeline and Journey info

the sequence of events shows for the Client Journey
GR
Giovanni R.
Customer Service Back Office agentEnterprise (> 1000 emp.)
10/13/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Easy to Use with a Clean, Well-Designed Layout

It's very easy to use and all info are easy to find
Jayr Alejandro G.
JG
Jayr Alejandro G.
customer service agentSmall-Business (50 or fewer emp.)
10/11/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Easy Returns Pickup Setup Made Simple

how easy it is to set up pick up for returns

About

Contact

HQ Location:
Boston, Massachusetts

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What is parcelLab?

parcelLab is a global leader in post-purchase experience software, empowering the world’s top brands, from IKEA and Urban Outfitters to YETI and Chico’s, to turn shipping, delivery, and returns into powerful moments that drive loyalty and revenue. parcelLab’s platform manages the post-purchase experience across 175 countries and tracks shipping data from more than 550+ carriers. When enterprises use parcelLab’s solutions, they gain complete control over their customer journey after checkout. The result? Lower costs, higher repeat purchases, and unforgettable brand experiences that keep customers coming back. Discover more at www.parcellab.com.

Details

Year Founded
2015
Website
parcellab.com