parcelLab
288 reviews
- 1 profiles
- 4 categories
Average star rating
4.6
#1 in 4 categories
Grid® leader
Serving customers since
2015
parcelLab Reviews
VC
Vivienne C.
Backoffice AgentMid-Market (51-1000 emp.)Clear, Up-to-Date Info, But Too Much Scrolling and Repeated Messages
The information is clear and up to date, although sometimes the messages are repeated.
TF
Timothy F.
Team Lead UnisportConsumer ServicesMid-Market (51-1000 emp.)Reliable for Returns, Some Email Challenges
I find parcelLab easy to handle with a simple user interface that allows quick navigation everywhere. The detailed views in the return shipment history are very helpful, and my colleagues and I use parcelLab daily as a very effective tool. We are very satisfied with it and regularly provide feedback to other teams who are also very satisfied.
DG
Dreamous G.
Customer Service AgentSmall-Business (50 or fewer emp.)Great App for Updating Return Statuses and Finding Store Receipts
I like being able to change return statuses and look up store receipts.
About
What is parcelLab?
parcelLab is a global leader in post-purchase experience software, empowering the world’s top brands, from IKEA and Urban Outfitters to YETI and Chico’s, to turn shipping, delivery, and returns into powerful moments that drive loyalty and revenue. parcelLab’s platform manages the post-purchase experience across 175 countries and tracks shipping data from more than 550+ carriers. When enterprises use parcelLab’s solutions, they gain complete control over their customer journey after checkout. The result? Lower costs, higher repeat purchases, and unforgettable brand experiences that keep customers coming back. Discover more at www.parcellab.com.
Details
Year Founded
2015
Website
parcellab.com