parcelLab
288 reviews
- 1 profiles
- 4 categories
Average star rating
4.6
#1 in 4 categories
Grid® leader
Serving customers since
2015
parcelLab Reviews
AR
Verified User in Retail
Small-Business (50 or fewer emp.)Easy Setup, Helpful Support, and AI Copilot That Improves Our Emails
The interface is easy to use and doesn't require a lot to setup. It has been easy for us create create and develop our customer journey helping customers along the way with their returns and their delivery. Support team is easy to reach and helpful. AI Copilot is also a nice help when it come to improve our current emails.
MB
martino b.
agentSmall-Business (50 or fewer emp.)Fast Issue Identification and Tracking, Though It Can Be Slow at Times
Very quick to identify issues and tracking.
What stands out most about parcelLab is its ability to transform routine order tracking and returns into fully branded, hyper-personalized customer experiences.
I frequently highlight how it effectively reduces support strain while boosting buyer loyalty.
AR
Verified User in Retail
Enterprise (> 1000 emp.)Powerful Post-Purchase Visibility, but Setup and Configuration Can Be Complex
The best thing about parcelLab is the visibility and control it provides throughout the post-purchase customer journey. It allows us to deliver clear, proactive shipment updates across multiple carriers, which improves the customer experience and reduces "where is my order?" enquiries. The platform is easy to manage, integrates well with our ecommerce ecosystem, and gives us flexibility to tailor tracking communications to match our brand. We have also found the reporting and exception management capabilities valuable for identifying delivery issues early and helping teams respond more quickly when problems arise.
About
What is parcelLab?
parcelLab is a global leader in post-purchase experience software, empowering the world’s top brands, from IKEA and Urban Outfitters to YETI and Chico’s, to turn shipping, delivery, and returns into powerful moments that drive loyalty and revenue. parcelLab’s platform manages the post-purchase experience across 175 countries and tracks shipping data from more than 550+ carriers. When enterprises use parcelLab’s solutions, they gain complete control over their customer journey after checkout. The result? Lower costs, higher repeat purchases, and unforgettable brand experiences that keep customers coming back. Discover more at www.parcellab.com.
Details
Year Founded
2015
Website
parcellab.com