Open SmartFlex is a robust and solid tool with excellent functional and technical capabilities; It is a fantastic commercial system that allows us to have a 360º view of all our customers and services; I love the efficiency and performance of the different configuration tools, query methods, management and analysis it provides, not to mention that it has a powerful billing rules engine. Open SmartFlex has helped us to improve the agility of business processes (commercial and operational), reduce time to market and foster a better customer relationship (increased customer satisfaction and decreased customer churn); Open SmartFlex transforms data into valuable information that allows us to be more accurate in making decisions all aimed at positively driving customer experience and generate a positive impact on the revenue growth of our company, it is an excellent support tool with an impressive reach.

It is a great holistic solution that facilitates the complete tracking of the customer journey (invoicing, service delivery, and equipment, among others). I praise its flexibility and scalability that this tool provides us to attend in an agile and effective way the different operational changes, and its excellent integration with CIS tools, CRM, and GIS systems, which prevents us from having to switch between applications to complete a process and most importantly, all on the same database and in real-time, which helps us in reducing processing times and execution of tasks. Last but not least, it has allowed us to achieve a 70% increase in operational optimization and customer satisfaction, because now we attend to and solve their requests in a more timely manner, really Open SmartFlex allowed us to be more competitive in our market.

Thanks to Open Smartflex, we have been able to improve our processes and make them more efficient by automating them. This has allowed us to make faster and more efficient decisions that lead to the development of the company. In addition, Open Smartflex has helped us to deal with new business areas that have emerged after the pandemic by allowing us to effectively manage non-bank financing for our customers in arrears with their services.