Omega CRM

2 reviews

Omega CRM, a Merkle Company, is a global digital consultancy specializing in enhancing Business Experience through customer-centric solutions, technology, and data, all augmented by artificial intelligence. With over 23 years of experience and a team of more than 580 professionals from 24 nationalities, Omega CRM has established itself as a leader in the Salesforce ecosystem in Spain. The company operates across various industries, including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Key Features and Functionality: - Comprehensive Salesforce Services: Omega CRM offers consultancy, implementation, and support services across all Salesforce Cloud products, including Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Community Cloud, Analytics, Integration Cloud, and Field Service. - AI-Driven Solutions: The company is recognized for its innovative use of AI-based autonomous agents, enhancing customer experiences and business processes. - Agile Methodologies: Utilizing Agile and SCRUM methodologies, Omega CRM ensures efficient project delivery and continuous improvement of business processes. - Extensive Certifications: With over 2,200 certifications, Omega CRM demonstrates a strong commitment to expertise and quality in the Salesforce ecosystem. Primary Value and Solutions Provided: Omega CRM empowers businesses to gain a competitive edge by continuously improving key performance indicators that drive their operations. By integrating advanced technologies and customer-centric strategies, the company helps clients enhance customer experiences, streamline business processes, and achieve significant business impact. Their recognition as the FY24 Community Impact Partner and FY23 Salesforce Partner of the Year underscores their commitment to excellence and innovation in customer experience management.