Notch is an AI-powered customer support platform that handles ticket resolution autonomously from start to finish. The platform uses our TRUE Model (Tickets Resolved, Unmanned, End-to-end) to process support requests across multiple channels, executing actions like order modifications, returns processing, subscription management, and account updates without requiring human intervention. The system integrates with existing helpdesk platforms and connects to your backend systems to take actions on behalf of customers. It currently resolves 87% of incoming tickets across its customer base, routing complex or sensitive issues to human agents when needed. Notch is designed for eCommerce, SaaS, gaming, and financial companies managing high support volumes, with deployment timelines typically under 30 days. Unlike chatbots or AI assistants that primarily provide answers, Notch completes full transaction workflows, processing refunds, updating subscriptions, modifying orders, and other backend operations that traditionally require agent access to multiple systems.