The customer support at Nexcess is simply the best. They're servers have hosted our site for over 10 years. When we replatformed, our site designers recommended a different server host. We considered our options, but realized quickly that we would not get the same quality service if we switched, and we've never regretted it. Whenever we have problems caused by site upgrades, unexpectedly high traffic or troubleshooting malware, their developers respond quickly and go above and beyond our expectations to help out. Whenever I open a support ticket, it always feels like I'm talking with old friends rather than a sterile customer support team. We recently upgraded to their cloud server and are amazed at how easy it is to configure, how well it handles high traffic and how consistently reliable it is.

Whenever I submit a support request, Nexcess always responds within a few hours. If they need further information from me about the ticket, they continue to respond quickly to each subsequent update I make to the ticket. On the few occasions when I've needed to talk directly to someone on the phone, it's been quick to get in touch with a support person. Initial setup was very easy as well. I use Nexcess to host Magento, and Nexcess installed the Magento software and did the initial configuration.

In general, I like all financial issues, especially banking and construction projects, and I have been working on this for a while, and this is a good job for me.