I have used Nexcess for some time now 6 years or more. Since the changes (purchased by Liquid Web), there have been some issues, however I think when you consider how many sites they host and how hard it is to find competent help, that they do a great job. Sure it can sometimes take time for them to get back to you, but that's not common. Sometimes you may get the wrong answer, but that can happen anywhere. Take the last year, how many people have thought, " I will just download Magento and setup a store". Imagine how hard it is for them to support that. The number of questions and issues must be sizable. Be patient and remember they are only human. I am very happy with them in every respect. Nobodies perfect. I see a lot of people compaining but really its not justified, these guys are under a lot of stress in the last year as we all are. Be kind.

Best customer support out there. They are fast to respond and any issues are resolved quickly. Very knowledgeable and friendly.

The customer support at Nexcess is simply the best. They're servers have hosted our site for over 10 years. When we replatformed, our site designers recommended a different server host. We considered our options, but realized quickly that we would not get the same quality service if we switched, and we've never regretted it. Whenever we have problems caused by site upgrades, unexpectedly high traffic or troubleshooting malware, their developers respond quickly and go above and beyond our expectations to help out. Whenever I open a support ticket, it always feels like I'm talking with old friends rather than a sterile customer support team. We recently upgraded to their cloud server and are amazed at how easy it is to configure, how well it handles high traffic and how consistently reliable it is.