net2phone

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228 reviews
  • 2 profiles
  • 11 categories
Average star rating
4.5
Serving customers since
1996
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net2phone Reviews

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Profile Name
Star Rating
173
33
10
2
10
DS
Dennis S.
Trusted AdvisorSmall-Business (50 or fewer emp.)
10/13/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

One stop shopping

They install with support with an onboarding specialist. This person is dedicated to you from beginning to end and beyond. All support is US based. Lower price than the competitors. Lots of support.
Verified User in Computer Networking
CC
Verified User in Computer Networking
Small-Business (50 or fewer emp.)
10/11/2024
Validated Reviewer
Verified Current User
Review source: In-app

Excellent customer service at a great price

Pretty much all features are included with base price with helpful training videos
James E.
JE
James E.
Attorney - PrincipalSmall-Business (50 or fewer emp.)
09/19/2024
Validated Reviewer
Verified Current User
Review source: Organic

The onboarding experience was brutally awful.

So far, less than a full week into using net2phone, the only advantage that I can see is the price. I cut our costs significantly, but there is nothing better from a product standpoint between this service and the one we were using before. Hopefully our perspective changes over time, but I am not hopeful given the truly awful onboarding experience.

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HQ Location:
Newark, NJ

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What is net2phone?

net2phone is a customer experience solutions provider that helps organizations understand and optimize customer interactions through comprehensive AI-powered communication solutions. With 30+ years of communication expertise, net2phone works with customer-facing teams of all sizes to deliver seamless voice, messaging, video, and chat experiences with intelligent insights that maximize customer engagement, retention, and growth. Based in Newark, New Jersey, with a global workforce spanning 14+ countries, net2phone supports over 400,000 users worldwide and operates as a subsidiary of IDT Corporation (NYSE: IDT). For more information, visit their website at https://net2phone.com/.

Details

Year Founded
1996
Website
net2phone.com