Luware
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All Products & Services
Luware is a leading provider of customized service platforms based on Microsoft Unified Communications (UC) technologies. The portfolio includes solutions for contact centers, team-ACD or single-user workstations for the following channels: Chat, Voice, Video, Mail, Social Media and Co-Browsing.
Luware Nimbus is a contact center solution designed to integrate and manage contact center operations within the Microsoft Teams environment
Experience effortless compliance and quality monitoring with Luware Recording, the state-of-the-art cloud-based solution for capturing, storing, and analyzing conversations across platforms. Key benefits include: - Streamline compliance across multiple communication platforms - One easy-to-use platform to capture and retrieve text, voice, video, and desktop interactions - Leverage AI-powered speech analytics for valuable business intelligence - Tailored and scalable to fit your business even as it grows - Full maintenance by the best-in-class, certified compliance recording engineers - Enterprise-grade security with SOC 2 Type II accreditation & certifications for Microsoft 365, ISO 9001, and ISO 27001 - Highest reliability standards thanks to 99.99% uptime and 24/7 customer support
Luware Reviews
Verified User in Government Administration
Modern and stable Cloud Contact Center solution
Verified User in Facilities Services
Great progress and development since we first started with Luware
Bradley J.
Luware: A Well-Rounded Contact Center Solution
About
About us
Luware builds intelligent, cloud-native CX solutions that unlock the full potential of Microsoft Teams for enterprise communication. Our products, streamline complex service processes, ensuring every interaction is easier, highly secure, and fully compliant. By capturing and integrating every touchpoint—from call to compliance log—we empower global organizations to achieve a complete view of the customer journey and deliver an exceptional Customer Experience.
