Locus Telecommunication, Inc. LTD
Locus Telecommunication Inc., Ltd., established in 1999 and now a subsidiary of NTT DATA Corporation, is a leading system integrator in Thailand specializing in Customer Relationship Management , Customer Experience , and analytics solutions. With over two decades of experience, Locus offers a comprehensive range of IT services, including consulting, system development, and maintenance, catering to industries such as banking, insurance, manufacturing, healthcare, utilities, and telecommunications.
Key Features and Functionality:
- Cognitive Contact Center: A cloud-based Contact Center as a Service integrated with AI, providing advanced self-service capabilities and intelligent customer handling within a unified customer journey.
- AI BOTs: Chat and voice bots equipped with Natural Language Understanding , Natural Language Processing , Speech-to-Text , and Text-to-Speech capabilities, functioning as virtual agents to enhance customer experience and operational efficiency.
- IT Infrastructure Management: Comprehensive management of IT assets through Configuration Management Database and integrated monitoring systems.
- Salesforce.com Integration: Providing a complete 360-degree view of customers for real-time visibility across all sales and service touchpoints.
- Digital Experience Platform : An integrated set of technologies designed to optimize the digital customer journey.
- Custom Application Development: Tailored application development using the latest technologies to meet specific business needs, with flexibility for integration with existing systems.
- Personal Data Protection Act Compliance: Solutions designed to ensure compliance with the Personal Data Protection Act.
- Data Management and Analytics: Services including data quality management, cloud migration, data warehouse modernization, and advanced big data analytics to derive actionable insights.
- IFRS Solutions: Compliance solutions for International Financial Reporting Standards, particularly for banks and insurance companies.
- Service Center of Excellence: Offering services such as maintenance, IT outsourcing, AI operation support, and professional services.
Primary Value and User Solutions:
Locus Telecommunication empowers businesses to achieve digital transformation by providing end-to-end IT solutions that enhance customer engagement, streamline operations, and ensure regulatory compliance. By leveraging advanced technologies like AI, big data analytics, and cloud computing, Locus helps organizations improve customer experiences, make data-driven decisions, and maintain a competitive edge in their respective industries.
